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CSR consultant/ Customer Success

CDI
Paris
Salaire : 50K à 65K €
Début : 01 janvier 2023
Télétravail fréquent
Expérience : > 2 ans
Éducation : Bac +5 / Master

Beavr
Beavr

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Le poste

Descriptif du poste

As a sustainability expert at Beavr, you’ll work hand in hand with Pierre and Will to make sure our clients get the smoothest of experiences. Your inputs as a CSR expert will be crucial to guide our clients to their goals. Your missions :

  • CSR expert / consultant role : Help customers prepare their certifications, answer questions, provide advice and tips, share expertise - provide the best certification preparation experience to customers

  • Customer success role : Help customers use Beavr platform, provide support on technical issues, build and maintain guides and FAQs, maintain regular contact with all customers to ensure that everything is running smoothly, that they are taken care of, etc.

  • Content production and playbook structuration role : Contribute to content production and improvement on CSR certification topics (based on consulting / advice / tips provided to customers), identify elements to implement to increase customer autonomy and decrease time allocated to consulting

In addition to working on these key topics, you will also get to contribute to other dimensions of Beavr such as

  • Regulatory and competitive watch : monitor sustainability and impact news as well as activity from our competitors to identify potential risks and new opportunities / ideas early on

  • Product improvement : identify new features to improve our existing products, and help prototype the new modules that will be released on our platform

Some of the frameworks that you’ll work on :

EcoVadis (priority), B-Corp, CSRD, ISO 14001 and many any more as we expand our markets


Profil recherché

As a Beavr coach, you will have a decisive impact on many of the hot topics for Beavr’s development. For that reason, we are looking for a versatile profile with both robust analytical foundations and a strong bias for action, who is willing to be confronted to and take ownership of many different topics.

Key for success :

  • Be comfortable in an ambiguous and changing environment

  • Be goal-driven. Delivering features reliably is key at this stage of the company.

  • Be a CSR expert for Beavr. We hope you will learn from us and we want to learn from you.

  • Be curious. You will have to touch on many different topic to be successful. You need to enjoy juggling with various frameworks/stakes.

This role is made for you if

  • You have a strong bias for action: we’re looking for someone who is not afraid to be hands on and try out new things. Better done than perfect.

  • You have an analytical mind: we’re making our decisions based on KPIs and metrics

  • You like our clients and they like you : you’re able to handle multiple customers/accounts simultaneously

  • You’re comfortable in ambiguous and uncertain environment (priorities can change fast in a startup)

  • You are autonomous, structured and reliable in the way you handle the tasks you are given (and those you undertake yourself)

  • You want your work to matter 🙂

Must have:

  • Experience in the CSR field

  • Strong interest for sustainable development and impact topics

  • First professional experience

  • Doer mindset

Plus:

  • Previous experience in a startup

What you can expect from Beavr

  • A culture of excellence that brings the best of you

  • Perks (Swile card, Alan, Station F’s 1000 perks..)

  • Remote-friendly culture : you do you

  • Competitive salary

  • Stocks : you are part of the adventure and we want you to feel like it

  • Growth within Beavr as one of our key hires


Déroulement des entretiens

  • 45 min presentations with Pierre, the CEO

  • Case study (~45mn) call with Pierre or Will, sustainability expert

  • In-person presentation at Station F. Followed by a meet up with the rest of the team at La Felicita !

  • Job offer 🎉

Envie d’en savoir plus ?

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