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Back Market
Back Market

Senior Business Developer

CDI
Bordeaux
Salaire : Non spécifié
Télétravail non autorisé

Back Market
Back Market

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At Back Market, the Brands and Retailers team, is responsible for attracting the most well known OEMs in the consumer electronics space and growing our business with them by helping  them to more efficiently monetize all of their b-stock (returned, defective, end of life products) via our platform. The Senior Seller Success Manager will act as the internal CEO for these high profile accounts and will contribute to the overall business by enabling their growth and retention. Your main responsibilities will center around two key priorities: 1)new business development and 2)existing account growth.  You will build on the existing portfolio of marquee OEMs we already work with in the US to recruit and onboard other attractive brands to continue diversifying our product offering and increase our number of OEM listings. 

Regarding existing accounts, your focus will be to harmonize the two most critical areas of seller performance on Back Market: Sales and Quality.

On the Sales side, you will work with your Brands/Retailers accounts to grow their sales by skilfully identifying opportunities to increase and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends. You will also interact with internal and external stakeholders to coordinate marketing initiatives to promote the listings and maximize sales.

On the quality side, you will educate and inform your sellers of the importance of key quality metrics on sales performance. You will develop and execute strategic action plans to tackle areas for improvement and expertly convey the ROI to your sellers with recurring progress updates. 

The successful Senior Seller Success Manager will understand how these sales and quality functions work hand-in-hand or even interdependently and will be comfortable on both fronts to drive value for the accounts they manage. 

YOUR MISSIONS:

  • Develop and Manage a portfolio of assigned seller accounts, and own the Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey
  • Gain and maintain subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellers
  • Create, execute and iterate on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectives
  • Forge relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.)
  • Track seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluently
  • Gather seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalations
  • Work cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.)
  • Conduct strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models
  • Prepare analysis via excel and or powerpoint to illustrate growth opportunities 

    • You're at The Right Place If:

  • You have at least 6-8 years of experience in an account management role overseeing a book of business and leading customers through change management
  • Salesforce has no secret for you
  • Previous experience in an e-Commerce company or fast-growing start up preferred
  • SQL and/or Tableau experience is a plus, but readiness to learn and hone analytics skills is a must
  • You have a proven project management experience with success in managing deadlines, customers, and schedules
  • You have a demonstrated ability to resolve issues and maintain strong client relationships
  • You are tech- and data-savvy: You learn new tools quickly and deeply, and are always tracking down new ways to streamline, gain efficiency, and pick up new technical and data-analysis skills
  • You've got superb listening skills and the proven ability to dig deeper to uncover the seller’s true objectives
  • You're proactive and energetic with the desire to be a key player on a results-oriented team in a fast-paced work environment

    • Recruitment process:

  • Phone interview with Lou, Talent Acquisition Specialist
  • Technical test
  • Interview with George, Global Senior Lead (Brands & Retailers) 
  • Interview with Arthur, Head of Strategic Accounts
  • Interview with Serge (U.S. Managing Director) and Thibaud (Co-Founder & CEO)

    • Backmarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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