Our business; protection. We protect people, property and assets.

Our purpose;  Act for Human Progress by protecting what matters.

Does this speak to you? Then come and join 149,000 future colleagues who are committed to our 95 million clients in 50 countries around the world every day.

Your work environment

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, in order to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices.

The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

AXA is built around diversity and unity, which is why we are committed to promoting collective success through inclusion.

Within the Group, you will join the Group Compliance Department.

Within this Department, you will be part of the team Group Conduct & Customer Protection.

Group Conduct & Customer Protection team within the Group Compliance department is the gatekeeper of the customers’ interests by promoting transparency, simplicity and fairness throughout the customer journey, while ensuring the right Culture, business practices and tone at the top is well spread out across the Group. Its role is to ensure that customers are well informed and that their needs are well taken into account in any circumstances. As an oversight function, the Group Conduct & Customer Protection team is in charge of developing common practices and ensuring consistency across the Group.

Main activities

Connecting the Customer First AXA objectives with the Group Conduct framework is the key role in which the Group Conduct & Customer Protection team is engaged.

In this role, reporting to the Group Conduct & Customer Protection Manager, you will work on a key strategic and strengthening topic for AXA and will actively:

• Support the effective roll-out of the Group Conduct framework and initiatives across the Group, with entities in multiple locations
• Contribute to the development and implementation of policies, guidance, advisories, documentation and trainings
• Contribute to the coordination and preparation of the Group Conduct governance and related communication
• Contribute and animate Conduct workshops with entities and Group stakeholders
• Provide inputs to monitor and test entities’ Conduct framework and priorities, dashboards and follow-up their main action plans
• Be attentive to the regulatory developments on Conduct in the EU and outside Europe and participate to the impact assessment
• Work closely with the other Compliance teams at Group and local levels and interact with many other Group and local functions such as Risk Management, Public Affairs, Customer Officers, Legal, Distribution, local business teams, etc.

The AXA Group Conduct program covers the full range of traditional Conduct matters and requires subject matter expertise, such as, for example, on EU and non-EU Customer protection regulations (IDD, PRIIPS, MIFID, FCA, etc.), and ESG considerations.

• At least 5 years’ experience in compliance, preferably within the Insurance or Banking industry
• Master’s degree in Compliance, Political Sciences, Law or Risk Management
• Proven experience on either Customers, Insurance distribution or operations, Project management, Product development Risk Management or Compliance related topics
• Excellent English communication skills (written and verbal) with ability to adapt to an international and multicultural environment
• Team-oriented person, with good communication and listening skills.
• Ability to multi-task, prioritize and adapt quickly to change
• Sens of curiosity and creativity. 

The role requires a collaborative approach to operate in AXA´s global organization and will require some business travel.