Customer Success Manager 🌟 (H/F)

💡 This is a full remote position ! You want to work from New-York, South Africa or India ? It is possible !

🦄 We are AssessFirst and we make success predictable
Our mission: Disrupt the world of recruitment and change attitudes through our predictive recruitment solution.

We are convinced that a person’s personality, potential and motivation are a much more powerful indicator of success than a resume or a degree.
Thanks to this ambition, we are continuing our international development!

Feel free to watch our video to learn more!

Your goal: Become a product expert to best support our many customers in understanding and using our application!
Your missions: Selling them dreams and solutions through outstanding trainings and interventions!

👉 You will have to:

-Host (mainly) distance interventions (workshops, training, webinars) and transmit our expertise to HR professionals.

-Onboard new clients.

-Act as a referent and maintain an excellent customer relationship.

-Participate in the continuous improvement of processes.

-Develop new learning formats and refine existing ones.

Your future team…

You will join the Customer Success Team made up of 8 people !

Find out what the team has to say on our glassdoor page!

We would need…

🇬🇧 Good command of English: AssessFirst is an international structure made up of multiple nationalities, if you want to be able to talk with your colleagues it will be useful for you.

🇫🇷 Bilingual or fluent in French: As the position concerns the french market, it may help !

🚀 energy, dynamism and an ability to spread your good mood that would make the greatest performers jealous!

💪 Managing a group of demanding professionals. More than a worry, for you it’s a real challenge.

📄 You do not necessarily have training experience but a real motivation and desire to learn this profession. (and to join us too!)

What you would need ?

• Autonomy ! There is a lot of space in Assessfirst, but make sure to take it.

• A really dynamic environment - Be ware, you need to follow our fast speed rythm !

• Give meaning to your work ! Reminder: We have the ambition to transform the world of recruitment ! ✨

• Working from anywhere on earth 🌎 ! This is a full remote position !

1. You are in love with the job and the company
2. You complete our questionnaires here >> https://afir.st/jhgSS

💡 Our questionnaires are divided in 3: Shape, Drive and Brain. They respectively assess your personnality, motivations and aptitudes. It should take around 30 min to complete them.

They are essential as Aurélie needs to know more about who you are and make sure that you match our culture !
You should be able to know more about yourself as well !

1. Aurélie, our (incredible) Talent Acquisition Manager, will contact you
2. 3 visio interviews max: with Noëlie (your future manager), Alexandre (your future boss) and Alexis and David our founders!
3. Welcome to the team! 👏
4. Go on, you need to apply now !

⚠️ We are receiving a lot of applications these past weeks, Aurélie is doing her best but the update of your application status may take few days ! Thank you for your comprehension