We are looking for a Customer Success Intern to support our CS team with day-to-day operational tasks and help us scale a smooth, efficient customer experience. This internship is ideal if you’re excited by a mix of customer interaction, data work, and content creation, while learning about the ESG and finance ecosystem in a fast-moving scale-up. You’ll work closely with the CS team and gain hands-on experience on real customer workflows.

What you will do

Customer Support & Communication

• Answer customer questions via our live chat with support from the team.

• Make sure customers get fast, accurate, and friendly responses.

• Escalate issues when needed and follow up to ensure resolution.

Onboarding Support

• Help prepare onboarding steps for new clients.

• Support training sessions and follow-up tasks.

• Work on onboarding trackers and reporting files.

Data Validation

• Review ESG data inputs to ensure completeness and consistency.

• Validate customer submissions and help detect errors or missing information.

• Support customers in understanding how to provide the right data when needed.

Content Creation to Scale Customer Success

• Help create CS resources that improve customer autonomy:

  • onboarding guides

  • help articles / FAQs

  • templates and checklists

  • short how-to content

• Update and maintain documentation based on recurring customer questions.

• Contribute to making complex ESG workflows simple and easy to follow.

Process Improvement & Automation

• Contribute to improving CS workflows and internal documentation.

• Support automation initiatives (templates, checklists, light tooling).

• Suggest small improvements to help the team scale better.

• Are proactive and take initiative (even if you’ll be supported).

• Are hard-working, reliable, and well organised.

• Enjoy operational tasks and working with data/files.

• Are comfortable using Excel / Google Sheets.

• Like writing clear, structured content and making things easy to understand.

• Are curious about ESG, sustainability, finance, VC / investment ecosystems.

• Learn quickly and enjoy solving problems.

• Communicate clearly and professionally.

• Are fluent in French and English (written + oral).

• Screening call with Natalie or Céline (Team Lead) (up to 30min)

• Case study to prepare at home

• Restitution of the case study with Natalie & Céline (up to 60min)

• Validation call with Edouard, COO (up to 30min)