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Conformity & Attestation Support IT Operations manager (M/F)

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Job Description:

Airbus Commercial Aircraft is looking for a Conformity & Attestation Support Level 3 IT Operations manager (f/m) to join our Configuration Management Product Service Line department based in Toulouse, France. 

Configuration Management Product Service Line  department is fully accountable for all Configuration management activities (project - using Safe methodology – and run-mode): Offer Management, Change Process, Configuration Steering, Data Distribution, Conformity and Attestation, including Traceability.

The job holder will be dedicated to Conformity & Attestation scope, which is a key domain having a direct impact on aircraft deliveries.

You will join a team within a collaborative, united and benevolent environment where any team member can grow and develop himself/herself.

Your working environment: 

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities! 

How we care for you: 

  • Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis. 

  • Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

  • Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application. 

  • Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability certifications, expert career path, accelerated development programmes, national and international mobility. 

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. 

Your challenges: 

Ensure timely resolution of Conformity & Attestation incidents:

  • Daily monitoring and resolution of incidents within the Conformity and Attestation domain.

  • Beyond incident resolution, identify bugs, create defect reports, and ensure traceability to prioritize bug fixes within the Product Increment framework, following SAFE/ART principles.

  • Lead or participate in the Red Team process to address issues impacting Conformity and Attestation tools, especially when they affect critical Airbus business activities like Section or Aircraft delivery.

Manage incidents, problems, changes, requests, and knowledge articles within the Servicenow application.

  • Proactively address issues and devise improvement plans in close collaboration with Conformity & Attestation ITOps.

  • Monitor the daily status of Conformity and Attestation applications, taking necessary actions to maintain application availability and data freshness objectives.

  • Identify recurring application availability issues and coordinate with project teams or the System Team to implement corrective measures.

  • Track incidents backlog and ensure timely resolution to meet Incident Management objectives, such as MTTR (Mean Time to Resolve), and propose improvement measures.

Contribute to projects led by the Conformity & Attestation team:

  • Collaborate with business analysts to capture business needs and contribute to or lead relevant topics aligned with ART priorities, including liaising with development teams.

Applications used in our scope:

Main applications within the Conformity & Attestation domain: SAP (PAC, PEA, PDA, PGI), MySI.

Other applications used in daily operations: MOPO, MyPortfolio, Servicenow, VersionOne, PLM Info Center, DP Dashboard, etc.

This role necessitates awareness of potential compliance risks and a dedication to uphold integrity, as it underpins the Company’s success, reputation, and sustainable growth.

Your boarding pass: 

  • Customer-focused: Ensuring secure aircraft deliveries is of utmost importance.

  • Ability to thrive under pressure when securing aircraft deliveries.

  • Capability to work independently.

  • Strong team spirit and adept stakeholder management (communication and influencing skills).

  • Experience in the following areas: Configuration Management, Conformity, Attestation, Traceability, Special Instructions, CA Reallocation.

  • Proficiency in French is required, English proficiency is mandatory, and German proficiency is appreciated.

  • Familiarity with Airbus information systems (SAP, CAIR, AIR, APS, PDM tools, ARP).

Salary range:

Salary range based on the required profile: 50 to 55K€/year (including a variable part based on your performance). Information provided as an indication.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. 

Take your career to a new level and apply online now!


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.


Airbus Operations SAS

Employment Type:



Classe Emploi (France): Classe G13

Experience Level:


Job Family:

Digital <JF-IM-DI>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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