360Learning
360Learning

Client Success Partner - Mid Market

Join 360Learning as a Client Success Partner (CSP) and play a key role in supporting clients in their digital training strategy. You will be responsible for ensuring contract renewals, measuring business impact, and managing a portfolio of clients. This position offers a competitive salary, benefits, and the opportunity for remote work in France.

Résumé suggéré par Welcome to the Jungle

CDI
Paris
Télétravail total
Salaire : Non spécifié
Missions clés

Assurer le renouvellement des contrats en coordonnant les différentes ressources disponibles.

Garantir l'impact commercial de notre solution en fonction des objectifs fixés par nos clients.

Gérer un portefeuille de clients en mode haut contact et bas contact, en développant la relation avec eux.

Postuler

360Learning
360Learning

Cette offre vous tente ?

Postuler
Questions et réponses sur l'offre

Le poste

Descriptif du poste

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: 

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available

- Ensuring the business impact of our solution in accordance with the objectives set by our clients

- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio

- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode 

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Within one month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team

    • Within three months, you will:

  • Take over a portfolio of existing customers
  • Start new projects with prospects and clients

    • Within six months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
  • Work with the Account Managers to identify new project opportunities to develop the account

    • Within twelve months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders within the client’s team
  • Develop and share good business practices with the entire Client Success team

    • The Skills Set

  • First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
  • Experience of delivering a business review, managing warning situations and onboarding clients
  • Previous experience in the SaaS B2B industry is a plus
  • Keen interest for the digital industry, education and e-learning in particular
  • Ability to interpret data and identify trends
  • Excellent interpersonal and communication skills
  • Fluent French, and excellent English proficiency (B2 minimum)

    • What We Offer

  • Compensation: Package includes base salary, a variable component and equity 📈
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

    • The Interview Process

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with a Client Success Partner from the team
  • Case Study with a Client Success Partner and Head of Customer Success
  • Clarification Meeting with a Customer Success Coach
  • Culture Fit Meeting with our Director of Customer Success
  • Offer !

    • ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

    Envie d’en savoir plus ?

    D’autres offres vous correspondent !

    Ces entreprises recrutent aussi au poste de “Customer Service”.

    Voir toutes les offres
    Postuler