Padam Mobility

Padam Mobility

UK Project Manager

  • Permanent contract 
  • Starting date:  
  • Paris
  • Partial remote authorized
  • Master's Degree
  • > 2 years

The company

Padam Mobility

Padam Mobility

    The job

    UK Project Manager

    • Permanent contract 
    • Starting date:  
    • Paris
    • Partial remote authorized
    • Master's Degree
    • > 2 years

    This position was filled!

    About

    Since 2014, Padam Mobility has been providing digital solutions for dynamic on-demand public transportation (DRT, paratransit), to reconnect peri-urban and rural territories, and bring communities together.
    To do so, Padam Mobility offers a suite of intelligent and flexible solutions that improve the impact of mobility policies in low-demand areas for all audiences. To put users, operators and communities in motion.
    In May 2021, Siemens Mobility, a world leader in public transport, acquired the company to support its growth and to complete its intermodal transport offer.
    A mobility leader across Europe, Padam Mobility is a trusted partner of public transport authorities such as Ile-de-France Mobilités and Sytral in France, Lincolnshire County Council in England, as well as transport operators: Deutsche Bahn, Keolis, Transdev, Busitalia.

    Job description

    To support our strong growth, we are recruiting a Customer Success Project Manager with a great team spirit, who will be committed for the long term and share our determination to have an impact on everyday mobility. We care about what we bring to our clients, operators, communities, and businesses who trust our technology.
    As part of the Operations and Customer Support department, under the supervision of the Customer Manager, you will oversee a portfolio of mainly UK and European customers and support them throughout their Demand-Responsive Transport project.
    You will be involved in a very stimulating environment, and in a collaborative atmosphere, in direct contact with:

    • Our customers, major players in the mobility sector in the UK and Europe
    • Our Sales and Account Managers
    • Our experts in transport service design
    • Our AI and development experts team

    Your missions

    • Defining the scope of the projects and their management.
    • Assist our customers in the implementation of their on-demand transport project with our solutions and provide an optimal use.
    • Ensure compliance with schedules and costs defined.
    • Follow-up of your client portfolio for retention and upsell; in close collaboration with the account manager.
    • Follow-up on customer satisfaction and territory performance.
    • Support the Sales team in the pre-sales phase on the relevance of the service package to the prospects’ issues.
    • Contribute to the evolution of the service mix and the product in order to be always more aligned with the needs of our customers

    Preferred experience

    The ideal profile

    • Level of study: 5 years of higher education
    • Level of experience: 2 years minimum
    • Language proficiency: Bilingual English-French

    Your most important skills

    • Project management experience in multi-actor English-speaking environments (in an English-speaking market would be a real plus)
    • Experience in B2B client relations (with local authorities or public engineering would be a plus)

    What we like about you is

    • You are looking for a supportive job and enjoy making an impact.
    • Your communication skills, diplomacy and team spirit are among your assets.
    • You have a strong ability to adapt and are always a source of new ideas.
    • You have a passion for technological innovation, particularly in the area of mobility.
    • Your ability to summarize.
    • You have a good knowledge of software such as Freshdesk, Confluence, Wrike, Power BI

    What Padam Mobility has to offer

    • A high-flying international team that will push you to the top
    • A supportive environment for testing. You will have autonomy and support
    • Values of sharing, caring, resilience, and a desire to make a positive impact on society
    • The opportunity to handle any topic that motivates you on your own.
    • The opportunity to deal with large international clients and partners such as Siemens, Setec, Keolis, Busitalia…
    • The flexibility of a hybrid work rhythm between onsite and remote working
    • And of course: take part in the team life and do not take yourself too seriously :) See you soon, future colleague!

    Recruitment process

    • A phone call (20mn)
    • An interview including a practical case study with the Director of Operations and Customer Support and the Customer Manager (1h15)
    • An exchange in English with our UK Business Developer (30 min)
    • An exchange with the Human Resources Director and the Co-founders (45mn)

    Meet the team

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