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Operations Quality Team Lead

Job summary
Permanent contract
Paris
Salary: Not specified
No remote work
Skills & expertise
Generated content
Continuous improvement
Business acumen
Communication skills
Adaptability
Operational efficiency
+4

GuestReady
GuestReady

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Questions and answers about the job

The position

Job description

Responsibilities

Team Leadership

  • Lead a dynamic team for guest relations, property upkeep, inspections, housekeeping, maintenance, and overall guest satisfaction.
  • Foster a positive and collaborative work environment through effective leadership.
  • Recruit, train, and oversee a high-performing team, promoting a culture of hospitality and excellence.

 

Operational Management

  • Develop and implement quality inspection processes, ensuring high standards across all properties.
  • Supervise housekeeping and maintenance teams for timely issue resolution and adherence to standards.
  • Oversee 3rd party providers, ensuring contractual compliance and maintaining high-quality service delivery.

 

Strategic Planning

  • Continuously assess and enhance processes to exceed customer expectations.
  • Propose and implement strategies for team profitability and explore revenue growth opportunities.
  • Implement cost control measures for optimised operational expenses without compromising service quality.
  • Develop and uphold quality standards for all aspects of vacation home management.

 

Business Tools Proficiency

  • Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.
  • Demonstrate proficiency in presentation, business analytics, and insights.

 

Requirements

  • Five years experience as a senior team member or managing a team, preferably in Facilities Management, Customer Service, or Hospitality.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Immediate availability is a plus.
  • Valid UAE Driver's License required.

 

Benefits

  • Be part of a high-growth industry experiencing the biggest travel rebound in a century.
  • Become part of a fast-paced high-growth start-up.
  • Join a diverse and multicultural team spanning several countries.
  • A collaborative work culture with no room for office politics and big egos.
  • Join a dynamic work environment with flat hierarchies and space for your own ideas.
  • Drive and own challenging and diverse projects.

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