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Sr. Project manager - Patient Experience

Job summary
Permanent contract
Salary: Not specified
Experience: > 7 years
Skills & expertise
Communication skills
Collaboration and teamwork

Resilience Care
Resilience Care

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Questions and answers about the job

The position

Job description

In a few words:

Reporting to the Head of Patient Programs and Content Factory, you will play a pivotal role in our organization’s mission to enhance patient experience and improve outcomes in the field of oncology. Your missions will include managing and coordinating key strategic projects, implementing / optimizing self-care programs, and monitoring performance metrics related to their effectiveness and impact on patients using our solutions. An opportunity to hold a cross-functional role in Resilience patient supportive care development!

How can you participate in Resilience growth?

The company’s ambition is to become the European leader in Remote Patient Care for oncology. Within the Patient Experience team, you will fully contribute to this goal by developing the best possible support for our patients throughout their care journey.

What will your missions look like?

As a Senior Project Manager, your main responsibilities will consist of:

Lead key strategic projects and programs

  • Structure & segment our digital supportive care offer to foster sustainable business models;

  • Manage strategic projects with other teams and external stakeholders, ensuring their alignment with Resilience overall objectives;

  • Develop, implement, deploy and optimize self-care programs for patients.

Help optimize processes & organization

  • Define and implement robust processes, essential for industrialization and scalability;

  • Adapt to changes and anticipate impact on the team and our processes.

Preferred experience

⚙️ You’re the one if you have:

  • Proven experience in end-to-end project management and delivery, especially with cross-functional teams in a fast-paced environment

  • Proficient in analyzing KPIs and leveraging insights for continuous improvement

  • Experienced in driving efficiency and maintaining high standards in execution

  • Excellent communication skills (oral & written) in both French & English

🙂 You’re the one if you are:

  • Rigorous and highly organized, with strong analytical and synthesis abilities

  • Driven by a collaborative mindset with proven interpersonal skills, to foster engagement and cross-functional cooperation

  • Open, curious, proactive in proposing creative solutions and exploring new perspectives. Proven ability to quickly learn and master various topics.

  • Demonstrated maturity, autonomy, pragmatism and problem-solving abilities, with a focus on results, quality and efficiency.

  • Able to easily combine strategic thinking and high-standard operational execution

  • Flexible and adaptable to changing and growing environments

  • Committed to embodying and promoting the company’s values: trust, humility, and excellence

📃 You’re the one if you already have:

  • 5 to 7 years of experience.

  • English language proficiency

  • Educational background with a Bachelor’s or Master’s degree in business or entrepreneurship.

  • Strong technical / product background

It’s a ➕ if you:

  • Have experience in the health, tech, or consulting sector

  • Are familiar with Notion

💛 Resilience is for you if you want to:

  • join an ambitious project that makes sense

  • work on a variety of topics

  • contribute to the growth of a young and dynamic health tech company

🤗 A few members of your team:

  • Hélène, Patient Program Manager, is a former nurse and trainer. Her main mission is the development and optimization of self-care programs for patient. She always has a smile and wears different earrings every day of the week.

  • Sandrine, Senior Scientific Writer, oversees the production of articles for patients. She has an international background and research experience in the field healthcare and cancer in particular. She loves hiking, running, cycling and whenever she gets a chance, she’s off to Japan!

  • Anne-Sophie represents the Voice of the Patient at Resilience. Deeply involved in the cancer association community, she brings her extensive experience for the benefit of the patients. Her laugh is one of a kind — wait until you see… or hear!

  • Thibault, Lead Content Manager is the Wise of the team. As the owner of content experience, he is unmatched in creating, developing, and writing the most relevant content there can be. Alongside talented writers, he embarks and inspires everyone, infusing the precise and humble tone of Resilience.

👤 A few words about your manager:

Dioline is Head of Patient Programs and Content Factory. A great optimist, with a passionate and curious nature, she is an expert in project management, which she leads with zest to engage patients around unique, high-value experiences.

Recruitment process

  • Interview 1 with Dioline, Head of Patient Program & Content Factory - Assess your technical skills.

  • Interview 2 with Marion, VP Patient Experience - Ensure the match between your profile and the missions, motivations & soft skills

  • Case study - Marion & Dioline

  • Interview 3 with Hélène - Ensure the fit with the team members & tasks

  • Interview 4 with Emilie, talent Development Manager -Ensure the fit with the culture and values of Resilience.🙂

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