Your mission in the team:

As part of the BizOps (Business Operations) team you will build the strategy, processes & tooling to launch and empower international operational teams and continuously scale. 

As the International Business Operations Lead you will have two key missions 

• You will help our Ops teams scale in new countries by identifying great talent and train the teams [currently of two people] to be the best they can be
• You will be accountable to ensure that our central Ops processes are well implemented everywhere
• You will be our go-to-person to ensure that our processes are adapted to fit country specifications - your inputs will be key to achieve this.

• You will work closely with the Ops leadership to ensure our international ops teams are efficient, scalable and customer-obsessed
• You are obsessed with operational excellence : you will be the owner of monitoring operational excellence and processes and you will constantly be expected to identify improvement opportunities
• You are a problem-solver first : you love findings ways to make things work better, faster, and stronger for our international operations teams
• You collaborate easily and you love scale: You will work with Product, Data, App teams to ensure they understand the information they need to implement new models, and product features that have the largest possible impact
• You will constantly help the International Ops teams on new process implementations

Who are you?

• You have previous experience working in Operations or Data Analysis [ideally +2 years]
• Language : English and French fluency [Spanish or German are a plus]
• You have an entrepreneurial mindset & you are a real problem solver
• You are data driven, and highly analytical
• You are extremely rigorous and methodological
• You have a high degree of autonomy, drive and energy
• You have great coordination skills and like federating teams
• You have a get things done attitude: you are a self starter willing to roll up sleeves and execute fast
• You are creative, able and willing to think outside the box

Recruitment Process:

• Intro call with Romain [BizOps Specialist]
  
• Interview with the Hiring Manager, Virginie [BizOps Lead]
• Case study + review with the BizOps team 
• Lukofit (behavioural & culture-fit interview) with the People team

What we offer:

• Be part of the fastest growing insurtech in Europe
• Be part of the #1 French scale-up to work for in terms of well-being
• Nice perks (meal vouchers, unlimited days off, mental health support with Moka.care etc.)
• Evolve in a stimulating and challenging environment
• Share and learn with a passionate and diverse team
• Friendly team and offices in Paris, Madrid & Berlin
• Remote friendly (see our No Border Policy)

You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english. 

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work

Belonging: Diversity, Inclusion & Equity 

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.