Onboarding & Training Specialist (M/F/NB)

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions.

Amongst the 480 D-EDGERS, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

YOUR ROLE :
Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

Primary Responsibilities:

• Ensure processes are followed for smooth activation/ implementation
• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
• Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities
• Set-up products included in the contract for the hotel (except Website)
• Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client
• Record and update all activation/ implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution

• Being proactive and can work independently
• Being flexible, and having strong analytical skills and an eye for detail
• Problem-solving
• Teamwork
• Project Management skills
• Excellent knowledge of D-EDGE solutions .
• Outstanding communication and writing skills.

WHAT WE OFFER :

• Attractive salary according to your profile
• D-Edge is Remote Friendly
• Remote allowance: 2,50€ / day within the limit of three days per week
• 50% of transport costs from home to work
• Meal Allowance (9,48 euros/day paid at 60 %)
• Accor Employee Card : Discount on hotel bookings
• Incentives plans, bonuses and wage savings
• Individual access to the Udemy e-learning platform (more than 100,000 online courses)
• Online medical consultations (QARE)
• CSE: Sports and cultural activities, gift cards and various discounts
• Vendredi : Access a network of certified nonprofits to get involved in

1. Phone Interview with Talent Acquisition Manager
2. Interview with global Head of Onboarding
3. Interview with Chief Client Officer

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.