Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad

About the role:

As part of Contentsquare’s Customer Success organization, you will contribute to a team of CSMs and analysts, working to ensure the satisfaction of our Fortune 500 clients through impactful engagements which drive business value through optimization of digital experiences.  You’ll work as part of a cross-function account team with a portfolio of our strategic enterprise customers and will be responsible for minimizing churn/contraction risk while driving product adoption. You’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables. 

We are hiring an Associate Success Manager currently based remotely in the Eastern or Midwestern region to partner with (and visit!) our local clients in those regions.  You’ll work from your home office and will collaborate with a remote team, + you’ll have plenty of opportunities to visit our US (NYC) and global offices.

If you have a passion for customer experience and strong analytical skills, we should chat!

What you’ll do:

Preferred Qualifications:

#LI-Remote #BI-Remote

Why you should join Contentsquare

- Our clients, partners and investors love our industry-leading product

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact

- We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

We offer many benefits in various countries -- ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.