Operations Manager - German speaker M/F

Operations Manager - German speaker M/F

  • Hambourg, 20354
  • Permanent contract 
    Hybrid remote
    Education: Not specified
    Experience: Not specified

    This position was filled!

    Who are they?

    Onepilot makes outsourcing customer care simple and flexible.
    E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users.

    Powered with Onepilot tech, our agents turn into support agents and efficiently solve our client’s end users tickets, across all channels.
    Multi-channel. Offices in Paris and London. 100+ customers, founded in 2021. To continue this growth in France and in Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities are opening up every week and the prospects for development are significant 🚀

    The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.

    A few numbers:
    👉 20% monthly growth
    👉 2,000,000 tickets already answered
    👉 17,5m raised
    👉 +60 employees within the team
    👉 Offices in Paris, London, Hambourg and Spain

    Job description


    Fluent in German, you will have to manage these tasks:

    • You will be in charge of a team of Onepilot agents and ensure the smooth execution of shifts on a pool of dedicated few large customers.

    • You will manage the staffing, recruitment needs, quality and productivity of the operations at your team level

    • You will help the heroes when they encounter problems in resolving tickets

    • You will train new Onepilot agents

    • You will work in an empowering position at the heart of Onepilot’s operations

    Conditions & Benefits

    • Start as soon as possible

    • Attractive package with equity

    • Possibility of very rapid development

    • Flexible teleworking

    • Regular team events

    Preferred experience

    • You are analytical and like to achieve your goals

    • You like to work in a team

    • You have the ability to work independently and are a problem solver

    • You are not afraid to solve tickets when needed

    • You speak German and English fluent

    • You already have experience with customer support or any other operational position

    Recruitment process

    👉 First call to discuss the role & your motivation
    👉 Case study (take approximately 1h to prepare)
    👉 Interview with Lucas our COO
    👉Final interview with one of Onepilot team member

    We’re looking forward to meeting you soon!


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