This position was filled!
Who are they?
Onepilot makes outsourcing customer care simple and flexible.
E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users.
Powered with Onepilot tech, our agents turn into support agents and efficiently solve our client’s end users tickets, across all channels.
Multi-channel. Offices in Paris and London. 100+ customers, founded in 2021. To continue this growth in France and in Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities are opening up every week and the prospects for development are significant 🚀
The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.
A few numbers:
👉 20% monthly growth
👉 2,000,000 tickets already answered
👉 17,5m raised
👉 +60 employees within the team
👉 Offices in Paris, London, Hambourg and Spain
Fluent in German, you will have to manage these tasks:
You will be in charge of a team of Onepilot agents and ensure the smooth execution of shifts on a pool of dedicated few large customers.
You will manage the staffing, recruitment needs, quality and productivity of the operations at your team level
You will help the heroes when they encounter problems in resolving tickets
You will train new Onepilot agents
You will work in an empowering position at the heart of Onepilot’s operations
Conditions & Benefits
Start as soon as possible
Attractive package with equity
Possibility of very rapid development
Regular team events
You are analytical and like to achieve your goals
You like to work in a team
You have the ability to work independently and are a problem solver
You are not afraid to solve tickets when needed
You speak German and English fluent
You already have experience with customer support or any other operational position
👉 First call to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with Lucas our COO
👉Final interview with one of Onepilot team member
We’re looking forward to meeting you soon!