About BlaBlaCar

BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.

What you will directly contribute to:

- Moderating member profiles and their content

- Answering member messages and requests well and fast

- Providing users with guidance and support through various channels (tickets & chat) at high quality level (we offer a 100% response service)

- Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the German community

- Gathering members' feedback and communicating it to the Tech Team

Improving the overall member experience

- Reporting to Germany's Associate manager

After an initial training period of one month (Mon to Fri from 10AM to 6PM with 1 h break),with the possibility to attend remotely, working hours will mostly cover some evenings and late afternoons and/or weekend hours working from home.

Working from the office 2/3 days/week is possible. The position requires to be based in France.

Your qualifications:

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Conditions:

What we have to offer:

Your future benefits:

We are impactful - We shape our future together:

Of course we also cover the basics like transportation, healthcare, meal plan, etc.

Interested in joining the ride? Here’s what your hiring journey will look like.

Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.