Are you passionate about ensuring customer satisfaction and ready to embark on an exciting journey with a rapidly growing startup in Dubai? Look no further! At GuestReady, we're seeking individuals with exceptional customer relations skills to fill the pivotal role of Account Manager. This is your golden opportunity to not only advance your career but also contribute to the growth of our company. As an Account Manager, you'll be the primary point of contact for homeowners entrusting us with their properties.

Responsibilities

• Portfolio Management: Expertly oversee a portfolio of accounts.
• Client Relations: Serve as the key liaison for all matters pertaining to your accounts, fostering trust and respect-based relationships with our valued hosts.
• Operational Support: Collaborate with our team to ensure the seamless day-to-day operation of our services.
• Dynamic Pricing: Work closely with the Revenue Manager to identify pricing strategies based on seasonality and events.
• Problem Solving: Tactfully resolve issues to guarantee the satisfaction of both clients and guests.
• Performance Tracking: Forecast and monitor key account metrics, delivering progress reports to clients.
• Onboarding and Relationship Building: Partner with the Sales and onboarding team to welcome new clients and nurture existing relationships.
• Market Awareness: Stay updated on industry trends, changes, and competitor actions.

Requirements

• Fluent in English and Arabic.
• Ability to maintain composure and excel in high-pressure situations.
• A knack for swiftly identifying solutions to any given problem.
• Prior experience in delivering host-focused solutions based on their unique needs and satisfaction.
• A Team Player who thrives in a diverse, cross-cultural work environment.
• A detail-oriented individual with a relentless commitment to quality.
• Understand the importance of customer satisfaction and put it at the heart of your work.
• Flexibility: Willingness to work on-site or remotely, with availability to address client requests, even on weekends.

Benefits

• Great working environment within a fast-growing, tightly knitted team
• Challenging and diverse tasks which will let you grow day-by-day
• Work with multicultural team members and international teams
• Exposure to the fast-paced world of high-tech start-ups
• A dynamic work environment with flat hierarchies and space for your own ideas
• Medical Insurance
• Competitive commission 
• UAE - Dubai employment visa