We’re looking for an experienced IT Support Engineer who is highly autonomous, customer-oriented and has good analytical and processing skills.

You will work within the IT & Security team to manage incidents and projects concerning the working environment, from workstations to company telephones and meeting room equipment.

Missions :

• Provide user support at our premises in central Paris

• Manage the lifecycle of hardware, from ordering to recycling, in compliance with best practices.

• Handle, analyze and resolve incidents affecting workstations, mobility and on-site equipment (printers, meeting rooms, networks, etc.).

• Produce operating procedures for our staff.

• Produce procedures following incident resolutions, to feed our knowledge base.

• Implement new functionalities when a new business case is identified.

• Work within our security constraints (ISO certification in progress)

Future challenges for the position :

• Moving to new premises

• Internationalization of our teams

Technical base :

• Suite Apple (mac, iphone, ipad, JAMF)

• Cisco Meraki

• Google Workspace / Suite Atlassian / Notion / Zoom / Docusign / Adobe / Microsoft 365 / Zendesk

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

You could be someone with:

• Successful experience in technical support: IT Engineer / Technical Support / Support Level 1-2 in Apple environment

• You are familiar with best business practices to ensure the proper administration of our platforms.

• You know JAMF and are at ease in front of a terminal.

• You are familiar with SaaS environments, particularly Google Workspace Enterprise.

• You are comfortable communicating in English (email exchanges, writing documentation and post-mortems, etc.).

• You have a good understanding of security and confidentiality issues in the enterprise.

• JAMF certification is a plus.

The CV is not mandatory if your LinkedIn profile is up to date.

Step 1 : 45 minute phone screen with the Talent Acquisition team
Step 2 : Expertise interview and Technical Test with Pascal, our IT Manager and Clément, Business Technology Manager
Step 3 : Values interview with Jonathan, our Head of IT & Security
Step 4 : Values interview with one of our Team Lead Sales
Step 5 : Values interview with the Talent Acquisition team