Customer Delivery Manager
Welcome to the Jungle

Welcome to the Jungle

Customer Delivery Manager

  • CDI 
  • Début :  
  • Télétravail total possible
  • > 3 ans

L'entreprise

Welcome to the Jungle

Welcome to the Jungle

  • Média, Recrutement
  • Entre 50 et 250 salariés

Le poste

Customer Delivery Manager

  • CDI 
  • Début :  
  • Télétravail total possible
  • > 3 ans

Who are they?

Welcome to the Jungle is the experience at work expert.

With articles, videos, podcasts, newsletters, our media explores the world of work, sharing first-hand advice from experts, managers and people going through the same experiences as you to help you navigate your career.

Our job board showcases the detailed profiles of over 4500 companies that give candidates a way to get to the heart of what companies do, what they stand for, and give them a taste of what it’s like to work for them. In other words, we curate job opportunities so that people can find more sustainable career paths in companies that are a good fit, and companies, the right platform to attract the people that will make them thrive.

Behind the scenes, we develop an ecosystem of HR tech products to help companies provide the best candidate and employee experience, such as Welcome Kit, a collaborative, easy to use ATS (Applicant Tracking System) that helps recruiting managers to provide the best candidate experience

Key figures:

+2,5M unique visitors per month
+1M of social media followers
+4 500 clients in France and Czech Republic
Series B Funding

Welcome to the Jungle
Want to know more about Welcome to the Jungle?Company culture, teams, technical stack, jobs... Let's go for an immersion!
Visit the profile

Job description

MAIN MISSION

As the first Customer Delivery Manager, you will have the opportunity to be the main contributor as a new team builder : “Customer & Production Delivery ‘’ within the Operations pole ; a team that is decisive to delivering our services to all our customers with the best experience possible.

In this role, you will be responsible for ensuring the best possible time to onboard for all of our clients and you will be a strategic contributor to the NPS of WTTJ clients.

More specifically, you will manage a team you built from scratch.

You will also contribute directly to the strategic thinking behind the creation of this division; in particular, the construction of robust processes to deliver our solutions effectively, as well as their implementation.

MISSIONS

Reporting directly to the Head of Customer and Production Delivery you will be responsible for :

Customer Process :

  • Ensuring the follow-up of the customer journey according to the chosen commercial offer; guarantee the application of our processes
  • The development and implementation of new customer processes, and will challenge them in order to ensure continuous improvement with the Head of and Customer Operation Manager
  • Ensuring tight control of our customers’ time to onboarding and identify solutions to improve it
  • Ensuring a high quality customer NPS throughout the delivery phase of our customer services

Team :

  • Recruiting, managing, leading and developing a team
  • Working closely with the Production team manager to ensure the quality of the customer journey at every stage
  • Building and leading the necessary collaborations with other key departments of the company

Reporting & Performance :

  • Following closely the team’s performance indicators; in particular the time to onboard by type of commercial offer
  • Controlling the timing of customer delivery at each stage of the process
  • Projecting the activity for the team; assess the impact on recruitment, budget and processes

Preferred experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
We invite you to apply if you are motivated and interested in this employment environment and if :

  • You have minimum 3 years of experience in a B2B company in business, customer success or onboarding teams
  • You are obsessed with Customer satisfaction
  • You have a strong analytical mindset and leverage data across all interactions
  • You are concise, accurate and structured
  • You have a managerial experience and your are able to engage and lead a team
  • You are a team player
  • You are very comfortable in fast paced environments

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment process

  • Step 1: Visio interview with Faustine, Talent Acquisition Specialist (around 40 minutes)
  • Step 2 : Visio interview with Anne-Claire, Head of Customer and Production Delivery & Wendy, Senior HR Business Partner (around 45 minutes)
  • Step 3 : Visio interview with Adrien, Head of Sales (around 45 minutes)
  • Step 4 : Visio interview with Camille, General Manager (around 45 minutes)
Welcome to the Jungle

Welcome to the Jungle

Cette offre vous tente ?

Questions and answers about the offer
  • Ajouter aux favoris
  • Partager sur Twitter
  • Partager sur Facebook
  • Partager sur Linkedin

D'autres offres de Opérations

Ces offres peuvent vous intéresser !

Voir toutes les offres