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CUSTOMER SUCCESS MANAGER FR/EN

CDI
Brussels
Salaire : Non spécifié
Début : 06 novembre 2021
Télétravail fréquent
Expérience : > 6 mois
Éducation : Bac +3

Wooclap
Wooclap

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Le poste

Descriptif du poste

YOUR MISSION
We are recruiting a Customer Success Manager to join our Customer Experience team. Within the Customer Experience team, your mission will be to support a portfolio of higher education establishments as well as companies wishing to transform their teaching practices thanks to Wooclap. You will be their privileged interlocutor and will play a decisive role in helping them to adopt, love and maximize the value they get from Wooclap.

YOUR RESPONSIBILITIES

  • Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions via e-mail, telephone or videoconference.
  • Assist our partners in the deployment of the tool and advise them on best practices to use the platform and maximize its adoption to achieve their goals.
  • Measure and analyze the performance of the use of the tool and then define action plans to ensure user satisfaction and retention.
  • Write content (videos, writings) for our partners to help them deploy the tool within their establishment or to inform them of product news, for example.
  • Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.

You will be a driving force in providing our partners with an exceptional customer experience!

CONDITIONS & PERKS

  • Location : Brussels (Flexi or Remote)
  • Full-time contract
  • Compensation: competitive and based on experience
  • Sodexo Card
  • DKV Insurance
  • MacBook Air & Iphone
  • 150 euros of learning credit (woocredits)

Profil recherché

  • You like to understand the issues of the partners, their problems, and help them to solve them.
  • You are recognized for your listening and communication skills, both written and oral.
  • You have good analytical and synthesis skills. You know how to make complex subjects simple.
  • You speak French and English fluently (any other language is an asset)
  • Your French / English spelling is impeccable!
  • You have an entrepreneurial spirit: you are curious and enthusiastic. You are not afraid of a rapidly changing environment.
  • You want to join an international team, where you will learn on a daily basis for a meaningful project!

Déroulement des entretiens

  • 45’ call with our Customer Success Manager Lead
  • 1 Business Case
  • Panel Interview with Teammembers
  • 15’ call with our HR Team

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