Your mission

As Wooclap is expanding, we are looking for a Customer Success Manager Intern in Brussels and/or Paris to join our Customer Experience team. Your mission will be to help Customer Success Managers to support higher education institutions and companies willing to transform their teaching practices thanks to Wooclap. You’ll have the opportunity to directly interact with our clients and users and will play an important role in helping them to adopt, love and maximise the value they get from our tool.

Your responsibilities

• Help partners and be available to answer all their questions and solve any obstacle they might face.

• Assist our partners in the deployment of the tool and maximise its adoption to achieve their objectives.

• Perform trainings for our users and advise them on best practices to use Wooclap.

• Measure and analyse the performance of the use of the tool.

• Create content (videos, writings…) to help our partner deploy the tool within their institution or to inform them of product updates, for example.

• Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.

• You will be a driving force in providing our partners with an exceptional customer experience!

Conditions and “perks “

• Location: Brussels or Paris

• Full-time position

• Paid Internship

• Meal vouchers

• MacBook

• 75€ Woocredit to buy training material (online courses, books, etc) to keep learning

• You are recognised for your listening and communication skills, both written and oral.

• You are able to build a strong bond with people.

• You have good analytical and synthesis skills. You know how to keep things simple.

• You are organised, rigorous and autonomous.

• You like to take initiatives and test new things while being focused on your priorities.

• You speak English (we’re an English-first company) and French fluently. NL is an asset.

• You have an entrepreneurial mindset with an internal drive to hit goals and deadlines.

• You are not afraid of a fast-paced and ever-changing environment.

• You’re a team player at heart

• You want to join an international team, where you will learn on a daily basis

• You are enrolled in a degree programme (Bachelor’s, Master’s, PhD) and have the option to secure a work placement agreement from your school/university/institution in order to pursue an internship in a company.

• 30’ call with Ciaran, our CSM International

• Business Case Presentation with Ciaran and Adeline, our Head of Customer Experience

• 15’ call with our Head of People Experience, Anabela