Job Description

The Customer Success team today consists of 3 freelancers and 13 employees (among them, fans of Friends, pastries, and especially massages !)
It is currently organized into 2 areas:

• Client / professional quality monitoring
• Support

You will join the support team, managed by Mélissa.

Missions

Do you have the gift of diffusing tension ?
When your nephew cheats at Monopoly, and you have to explain the rules to Grandpa for the tenth time, are you the one they call to mediate ?
Is your empathy so strong that strangers tend to open up to you about their lives and ask for advice ?
Are you always the one who saves family dinners when Uncle Daniel brings up a controversial topic after his fifth glass of red wine ?
Do your friends call you "Amélie Poulain" ?

BINGO ! We’ve got the perfect job for you. We’re entrusting you with the mission we value most : making our clients and partner professionals happy. Yes, happy.

Our goal is to bring a little sparkle to the eyes of everyone who experiences Wecasa.

You’ll independently take on the following responsibilities :

• Representing Wecasa to our various audiences (clients, professionals, prospects) by handling incoming calls, texts, emails, and chats.
• Playing matchmaker: ensuring every client finds the perfect professional for their service.
• Supporting our hairstyling, beauty, massage, cleaning, and childcare professionals in the Wecasa community: answering their questions, offering advice, and helping them improve to build long-term trust.
• Resolving disputes with tact and kindness, ensuring the satisfaction of all parties.
• Guiding clients to meet their needs, helping them find the most suitable professional.

As part of a team of 8 customer care specialists, you’re committed to making the Wecasa experience unforgettable for our clients and indispensable for our professionals. You know how to pamper our partners so they, in turn, can pamper our clients. It’s a virtuous, positive, and caring circle that you actively contribute to !

Desired Profile

• You genuinely love people. Sincerely, unwaveringly: you believe in the potential of everyone, and when you meet someone, you always see their strengths before their flaws.
• You are fluent in both French and German, spoken and written.
• You understand that being efficient means being responsive: you never leave a question unanswered, and you never shy away from challenges.
• You are convinced that every problem has a solution.
• You are a list enthusiast. Whether it’s a grocery list or a list of countries to visit in the next 10 years, you love organizing, sorting, and prioritizing.
• A digital addict, you’re comfortable with new technologies, a fan of the latest apps, and curious about web and social media trends.
• You’re available to work one Saturday out of three.

At Wecasa, we believe that diversity and inclusion are real strengths for a company. Our job offers are, of course, open to everyone, and we encourage you to apply !

What we can offer you

• A caring and collaborative work environment where you can learn and grow quickly.
• An international atmosphere to refine your best English accent.
• 5 weeks of paid vacation and 6 additional paid days off (RTT).
• A comprehensive health insurance plan.
• Monthly events and an annual seminar in the sun.
• The option to work remotely 2 days a week.
• A €200 budget to set up your home office.
• Subsidized lunches with a meal card (€9 per day, 55% covered by Wecasa).
• Free monthly services such as cleaning, massage, hairstyling, personal training, and more just for you.

Interview Process

• Phone interview with our Talent Acquisition Manager
• Interview with Mélissa, your future manager
• Role-play exercise
• Meeting with the department head, Elsa

At Wecasa, we celebrate the diversity of experiences and are committed to providing a work environment that is accessible to everyone. Whatever your background, age, or any accommodations you may need, you are welcome here. No need to tick every box - if you share our mindset and have the key skills, go for it. Many of us simply dared to take the leap. What if it were your turn ?