This role involves assisting with management of our third-party logistics provider Arvato and collaboration with our Central Customer Service teams (TCC). The role help to monitor Third Party performance via KPI’s , analyze data, driver performance, review Warner volumes and manage partner invoices. They will participate in logistics projects and focus on Amazon account operations

SPECIFIC DUTIES:

• Maintain daily communication between affiliates and third-party logistics (3PL) providers to ensure smooth operations.

• Track undelivered orders and follow up on return rejections handled by GESTRA/ARVATO.

• Support the distribution of WMF new releases by managing specific orders in coordination with TCC.

• Assist in coordinating WMF campaigns across the inventory team, TCC, and ARVATO.

• Perform monthly checks on order, distribution, and freight Excel files to verify data accuracy.

• Help monitor distribution and freight costs by updating cost dashboards and preparing recharge files for affiliates.

• Compile data for monthly and quarterly management reports covering logistics costs, European customers, and Sales.

• Calculate quarterly freight KPIs and compare results against ARVATO data.

• Support supply chain process reviews to help identify areas for potential optimization.

• Assist with freight optimization tasks, such as coordinating shipment pooling with Sony Music.

• Help resolve logistical claims and work with ARVATO to implement identified solutions.

• Act as a point of contact for Amazon-specific logistics requirements and related tasks.

• Contribute to European logistics projects through data preparation and internal/external coordination.

EXPERIENCE

• Prior experience in an Supply Chain / Operations role would be valued

SKILLS

• Proficiency in Google Suite of tools, Excel, Business Object, and PowerPoint.

• Strong organizational skills.

• Excellent attention to detail.

• Excellent communication skills