Who are we?

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.

With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.

Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance".

Mission:

As a Technical Claims Advisor, you will play a pivotal role in reviewing and optimizing claims portfolios, identifying opportunities for reserve reduction, and ensuring fair settlements. This involves expertly analyzing claims, addressing policy conditions, monitoring progress, and providing excellent customer service while adhering to legal and industry standards.

You will report to the Chief Claims Officer Europe & UK and collaborate with the Claims, External Operations and Audit teams based in Paris.

The position can be hybrid or remote from the UK.

Key Responsibilities:

The Technical Claims Advisor has the following responsibilities:

• Review aged Motor claims portfolio, identify opportunities for reserve reduction, and monitor claim progress.
• Analyze claims to determine policy compliance and reasons for potential payment issues.
• Liaise with legal professionals and negotiate claim terms while ensuring fair settlement.
• Manage claim administration and handle associated complaints efficiently.
• Adhere to legal requirements, industry regulations, and customer quality standards set by the company.

Experience & Key Skills:

• Demostratable claims experience in motor, credit hire, and injury at a UK insurance company or law firm.
• Strong decision-making skills and experience in value-based settlements.
• Proficiency in analyzing data for loss adjusting recommendations and stakeholder management.
• Comprehensive knowledge of insurance regulations and compliance standards.
• Excellent communication skills and a team player fostering positive work environments.
• Problem-solving mindset with the ability to find creative solutions to challenges.

Working Mindset:

• Positive energy, agility, and team spirit with a commercial mindset.
• Solutions-oriented with the ability to challenge and deal with complexity.
• Global mindset, capable of working collaboratively across diverse organizations.
• High personal resilience, sound judgment, and the ability to prioritize effectively.
• Adherence to the highest ethical standards, fostering trust and accountability.

Recruitment process

1. Screening interview with Talent recruiter
2. Manager interview with UE & UK Claims Officer
3. Cross interview with France Claims & Audit teams
4. Peer interview with UK Audit team
5. HR interview with Head of Talent &/or UK HR Manager

Positive energy, agility, and team spirit are essential to support Wakam in its hyper-growth!

You have the Wakam mindset? Join us!

More about us

Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you!

Discover on our website who we really are with the 11 cultural markers that so well describe us!

Mindset compatibility with our ‘Free to Impact’ culture:

1. Think big
2. Biased for action
3. Curious and eager to learn
4. Can say no and find solutions
5. Aims for the moon (but please don’t stick on the moon)
6. And above all: have fun working together 🤜🤛 !

• Wakam is not based on a hierarchy but on a methodology where everyone finds their role and knows their objectives.
• With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company.
• Every last Friday of the month, it's Free.day @Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you).
• Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ⛵) with our Wakam From Anywhere (WFA) program.
• Last but not least : we are nice and we have fun! (you'll find out by yourself 😉)

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.