As a Technical Support Engineer within our Product Specialists team, you will play a key role in:

• Providing technical support for our trained app designers and administrators, helping them to always make the best possible use out of our fast-evolving product and transforming problems into scalable solutions, working hand in hand with our R&D team.

• Supporting the delivery of high-quality data visualization projects and ensuring our clients achieve their business goals through data-driven insights.

Responsibilities

Client Application Designer Support

• Level 2 Technical Support: Provide advanced support both in English and French for production applications, collaborating with the R&D team on level 3 issues when necessary.

• Data Issue Resolution: Troubleshoot and resolve data-related issues within client environments, ensuring pragmatic and efficient solutions.

• Scalable Solutions: Turn recurring problems into scalable, long-term fixes by working closely with the R&D team to improve product reliability and performance.

• Technical & Data Assistance: Respond to questions from Application Designers regarding data integration and technical implementation in Toucan Toco.

• Feedback Management: Centralize, categorize, and prioritize feedback to help improve the product and align it with user needs.

• Expert Guidance: Act as a subject matter expert, sharing data visualization best practices and supporting designers in creating impactful applications.

• Technical Vulgarization: Translate complex technical concepts into accessible language for non-technical stakeholders, ensuring shared understanding across teams.

Benefits

• Join a Well-Established Company: Become part of a robust organization with nearly a decade of experience and a solid foundation for growth.

• Work on Real Client Projects: Collaborate with cross-functional teams and make a tangible impact by contributing to meaningful, client-facing initiatives.

• Autonomy and Ownership: Enjoy a high level of independence—your initiative, creativity, and ideas are not only welcomed but encouraged.

• Build a Must-Have SaaS: Contribute to a platform that’s essential in today’s data-driven world. Analytics is more critical than ever, and you’ll help deliver it where it matters most.

Technical skills

• Data Visualization Tools: You have hands-on experience with Toucan or other Business Intelligence platforms such as Power BI, Tableau, Qlik, Looker, or Excel.

• Data Handling: You’re comfortable working with datasets—cleaning, preprocessing, and transforming data. You have strong skills in at least one data preparation language like SQL, Pandas, or MongoDB.

• Modern Data Stack: You’re familiar with modern data infrastructure, including cloud data warehouses like PostgreSQL, Google BigQuery, Snowflake, or Amazon Redshift, as well as ETL tools.

• Web Technologies: You have a basic understanding of web technologies, including HTML, CSS, and JavaScript, and you’re not afraid to dive in when needed.

Soft skills

• Bilingual Fluency: Fluent in both English and French.

• Communication & Pedagogy: Able to clearly explain complex data concepts to non-technical audiences, making insights accessible and actionable.

• Customer-Oriented: Deeply focused on understanding client needs and delivering solutions that create real value.

• Problem-Solving: Proactive in identifying issues and skilled at developing effective, practical solutions.

• Adaptability & Agility: Thrive in a fast-paced, ever-changing environment and eager to learn and apply new tools and technologies.

• Collaboration & Teamwork: Work well in cross-functional teams and actively contribute to a supportive, collaborative culture.

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Hiring Process

1. First Call: A casual conversation to get to know each other (within 1 week of application).

2. Second Call/ Technical Interview: A mix of fit and technical interviews to assess your skills and alignment with our values.

3. Third Call: A final interview with one of our founders.

4. Decision: You’ll receive a response within 2 weeks of the final interview.