Account Manager

You play, we care.

Chronic diseases affect more than 25% of the worldwide population and 60% of these patients requires individuals and personalized care.

Following them closely and adapting their treatment to the evolution of their pathology to improve their quality of life has become a major challenge.

Tilak Healthcare develop a new form of digital medicine : medicinal video games to monitor the progress of patients with chronic diseases from a distance.

Created in 2016, Tilak is a unique video game studio where passionate professional and medical expert are working together to provide the best possible experience for connected health.

As an Account Manager, you will be part of the Business Excellence team. You will be in charge of the training and follow-up of our users. You will discuss with physicians and their teams to motivate them to use our products and help them implement it in their medical centers. You will work closely with the Support team to provide patients and physicians with the best possible experience of our mobile apps and contribute to the development of our products by providing relevant users feedback to the Production team. Your missions:

📚 Training:

• Answer to physicians interested by our apps and provide clear trainings to ensure an efficient and active usage of our products

• Understand and optimize the organisation of every medical centers using our products to maximise their performances

You will ensure that every client is properly trained and able to use our apps. You will be the owner of the training process and will work with the Marketing team to develop the related assets and tools.

💻 Follow up:

• Develop positive relationships with professional users and help them navigate through the dedicated dashboards

• Re-motivate inactive users

• Qualify users’ feedbacks and provide them to the Production team to contribute to the direct development of our products

• Visit medical centers everywhere in France to ensure that their team are trained and ready to use our apps

• Participate to medical conferences and seminars to promote our apps and convince new users

You will develop a strong relationship with physicians and their team. You will identify opportunities and needs, and help us create the best strategy to promote our apps.

📋 Report:

• Qualify users according to their involvement with our products and update our CRM tools

• Gather data, analyze statistics and share reports with the other teams

You will track performances and constantly adapt your strategy to reach the team objectives.

What we are looking for:

• 1 or 2 years professional experience in a similar position

• A strong motivation to help us shape the future of digital medicine

• A curious mind and very good communication skills

• Strong ability to adapt your speech and explain clearly

• Outstanding relational skills, both oral and written

• Rigor, self-organization, confidence and autonomy

• Fluency in English. You’ll be using English with some of your clients and colleagues

What could make the difference:

• Knowledge of medical devices and healthcare

• An interview with the Head of Business Excellence

• 1 or 2 interviews with other team members

• A case study