😎 Your future position

Your future missions will be focus on :

▪ Management of the support ticket queue (reception / qualification / follow-up)
▪ Processing of Level 1 and Level 2 tickets
▪ Inventory and stock management (computers, accessories, spare equipment…)
▪ Create and maintain incident resolution procedures
▪ Analyze root causes of incidents and find ways to avoid future occurrences
▪ Prepare onboarding (hardware, accounts & access)
▪ Ensure the training of newcomers on our tools
▪ Manage offboardings (accounts, equipment control & second life management)
▪ Ensure the maintenance in operational condition of the office’s IT equipment (video, printers…)

🚀 Your future impact

We are convinced that everyone matters. Everyone at Swile has a huge impact on our Business Strategy. And what will be yours? 

🌎 Your impact on Swile
▪ Maintain an optimal quality of service for all Swilers and welcome Bimplers perfectly
▪ Support users in their use of IT tools and communicate best practices

👫 Your impact on the team
▪ Strengthen the IT presence in our Paris offices
▪ Ensure a perfect functioning of all our IT equipment in our Parisian offices (conference room, printing system…)
▪ Manage our hardware stock in Paris

🥇 Your future team / stakeholders

🏢 Organization
▪ Internal clients : all Swilers and Bimplers in France
▪ IT Team
▪ Workplace Management Team
▪ The People Team

🎯 Key Stakeholders
▪ Internal clients : all Swilers and Bimplers in France
▪ IT Team
▪ Workplace Management Team
▪ The People Team

🍎 What to expect over 1 year

📅 Expectations (3 months)
▪ Master the use of our ticketing tool (Halp)
▪ Manage level 1 requests without problems
▪Properly understand the Swile information system
▪ Physically maintain printers and conference rooms

📅 Expectations (6 months)
▪ Manage level 2 requests without problems
▪ Support employees’ needs related to IT - prioritize & answer to inbound requests regarding wide variety of laptop or mobile hardware, software, networking, applications, printers and peripherals issues.
▪ Perform laptops set-up, troubleshooting, service by using our toolset (GSuite, Jamf connect, Intunes, Azure AD).
▪ Stay well-informed of IT-related new technologies / software / best practices and frequently propose improvements to our processes

📅 Expectations (12 months and more)
▪ Ensure smooth new employees onboarding by working with People team to correctly forecast monthly needs of new laptops / devices and having them fully setup on time.
▪ Be autonomous on the management of the hardware stock and the restocking

✨It will be a perfect match if you are

▪ Team-Player, with excellent interpersonal skills, you are the first point of contact for IT-related questions
▪ Rigorous and organized for the global follow-up of the stock and the management of the priorities
▪ Solutions oriented, you are committed to solving Swilers incidents and proposing improvements to our processes
▪ Internal customer oriented, you are particularly reactive, enthusiastic and have a concern for the user experience
▪ Fluent in English

🔥 Our hiring process

We have a 5-step process. 5 steps to convince you that Swile is the right choice for your future career.

During these steps, you will meet:

▪ Pablo of the Hiring Tech Team during 45min
▪ Mathieu your future manager during 1hour
▪ Simon & Anthony (team members) during a study case during 1 hour
▪ Valentine (Office Life Manager) & Boubacar (CSM Manager) for a cultural fit meeting during 1 hour
▪ Louis-Marie and Vivian, your future N+2, during 45 min