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Spendesk
Spendesk

Senior Billing Specialist

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans

Spendesk
Spendesk

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Le poste

Descriptif du poste

As part of the Finance Operations Team, you will have the opportunity to hold a key position within the company by supervising and improving our billing process at Spendesk.

Working closely with both the finance team and the customer-facing team, you will support our customers on their billing questions, contribute to the implementation and follow up of the best-in-class billing procedures and train and support our customer facing team.

Key responsibilities:

  • Support our customers on their billing questions via email, phone, and chat (tools used: JIRA and Intercom)
  • Train and support our customer-facing team (Sales, Customer Success, Support) on billing best practices
  • Contribute to the implementation and best practice of internal billing procedures
  • Review billing of previous months to identify potentials errors
  • Monitor accounts to identify and resolve outstanding debts
  • Find and contact customers to inquire about their overdue payments
  • Build a team of junior billing specialists required at a later stage

    • Who we are looking for

  • 5 years of previous experience at a similar position as billing specialist, billing manager or “ADV specialist”
  • You are fluent in French and English (German is a plus)
  • You have great communication skills and good written & oral presentation
  • You have an analytical mind and the ability to to deal with numbers and to process financial information
  • You are very organized and have the capacity to prioritize tasks and get things done
  • You have great adaptability skills to work in a constantly evolving and fast paced environment
  • You are a self-starter, fast learner and impact driven
  • You have already built a team of billing specialists (or similar positions)
  • Tech / SaaS company experience is not a must but would be a plus

    • As we are an international team, please submit your application and CV in English.

    About Spendesk 

    Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there! 

    About our people & culture

    We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. 

    About our benefits 

    Our culture is built on trust, empowerment, and growth — with benefits to match!

    - Lunch 60% funded by Spendesk (Swile Card)

    - 9 RTT in 2023 on a pro-rata basis, in addition to your 25 paid holiday days

    - Alan Premium health insurance

    - A Gymlib pass to let off steam after a productive day at work

    - Access to Moka.care for emotional and mental health wellbeing

    - Access to Vendredi allowing us to change the world

    - Latest Apple equipment (MacBook Air)

    - Great office snacks to fuel your day

    - A positive team to work with daily!

    Diversity & Inclusion

    At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

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