As a Customer Success Manager, you guide customers towards their optimal usage of Spendesk with a dedicated and consultative approach to ensure retention, satisfaction and expansion.

Key Responsibilities 

• External:

1. Develop strong relationships with day-to-day users and key decision makers

2. Advise customers on best practices and optimization strategies

3. Maintain high customer satisfaction (NPS)

4. Mitigate churn risk

• Internal:

1. Be the voice of the customer to Product and Marketing teams

2. Provide feedback for product improvements and feature requirements

3. Support the launch of new features to specific customer segments

4. Collaborate with Sales and Marketing teams

5. KPIs Customer & MRR retention NPS Portfolio net growth (NRR)

6. Advocacy (referrals, testimonials, quotes)
   

What we're looking for

• You have minimum 1 year experience as a CSM in a Saas environment or you have experience in Finance and wish to transition as a CSM (i.e. accounting)

• Excellent communication and consultative approach

• Ability to independently manage a customer portfolio

• Analytical mindset and attention to detail

• Passion for customer experience

• Experience in Fintech or Finance teams is a strong plus
  

As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!

• Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)

• Lunch 60% funded by Spendesk (Swile Card)

• Alan Premium health insurance

• A Gymlib pass to let off steam after a productive day at work

• Access to Moka.care for emotional and mental health wellbeing

• Latest Apple equipment

• Great office snacks to fuel your day

• A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.