Hi! We are Smart!

Smart is an AdTech leader created in 2001 on the belief that we can disrupt the on-line advertising industry for publishers.

Headquartered in the heart of Paris and with offices in 12 countries, Smart provides cutting-edge technologies that help hundreds of prestigious customers take back control and maximize their digital revenues with a flexible and transparent audience monetization platform.

We can rely on a unique group of 250 Smarties focused on excellence to shape our future. They continually embrace change and overcome challenge together to make innovation happen. That means we can offer you endless opportunity to do the same and let you shape the world you want!

**Overview :

The Operations Project Manager is ultimately responsible for identifying and driving projects that enhance the way the Service team operates.

He/She is in charge of facilitating the efficiency of operations of the Technical Services and Global Support teams which handle new client implementations, technical upgrades of existing clients, day- to-day management of client technical projects, and technical and operational troubleshooting for clients. He/She works hand in hand with the Global Technical Account Management teams, Global Support, Service Knowledge Management team as well as the broader Sales & Ops teams and vendors.

The Junior Operations Project Manager designs and continuously improves internal processes, tools, organization or any other levers in order to deliver new client implementations on time and on budget, and facilitates the coordination and dissemination of timely information across the Service team. The Junior Operations Project Manager organizes best practice sharing, evangelizes for full adoption, and ensures standards are applied and revised to best fit Smart AdServer’s business purpose.

The Junior Operations Project Manager is also a business partner on which local teams that need to grow and scale quickly and efficiently (e.g. new BU created, BU to be expanded) can rely on for all sales & ops topics.

• Exemplary project management skills are essential for success in this position.**

Your mission👇

The Operations Project Manager’s responsibilities include:

• Identify, design and drive improvement actions on the Operations scope (organization, methods, skills, tools) as appropriate

• Develop such actions across the whole spectrum of Operations interventions: internal and external touchpoints, both within Operations and cross-team where Operations are involved

• Work with management and cross-functional partners to identify performance gaps, prioritize opportunities and develop and execute improvement plans

• Collaborate with cross-functional stakeholders to document and analyze current state processes and pain points for critical business workflows

• Work with Operations teams to ensure they have all necessary tools and training to complete their assigned tasks

Provide ongoing feedback and reporting of projects status and issues

• Perform deep dive data analysis to identify inefficiencies, drive to root causes of inefficiencies, propose improvement recommendations, and measure outcomes

• Manage large, cross-functional projects, establishing project plans, milestones, and priorities

• Perform deep data analysis on our potential and existing customers and create local and

global dashboards (financial, operations,…)

• Collect and analyze internal clients’ needs in terms of CRM features (financial planning, sales

management,…)

• Day-to-day administration of Salesforce (forecast of licenses, account debugging, support to

users)

About you💪

• About to graduate/graduated from a Master’s Degree in Business or Engineering.

• Demonstrating a hands-on, high energy work ethic and championing a team player attitude

• Coordinating a variety of priorities in a fast-paced environment

• Ability to influence across all levels of the organization and partner with cross-functional

teams

• Proven problem solving, process improvement and analytical skills.

• Strong business acumen and passion for delivering world-class customer experience.

• Excellent interpersonal and communication skills.

• Strong data analysis skills with experience in SQL scripting, dashboard design (Tableau

software) is a plus

• Experience in CRM (Salesforce) is a plus

• A fluency in English (both written & spoken) is a must-have

What we offer

• Start-up like working environment with awesome offices

• Challenging & high growth profitable context with interesting, varied & dynamic projects

• Leave your mark on a global organization

• Work across countries and cultures

• Attractive salary packages with global evolution perspectives

Why Smart?

👫We are one! At Smart, we care for our people. We are certified HappyAtWork and are constantly improving our working environment. Meet the team : http://bit.ly/2i6gHsS

👍Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.

👊Leave your mark! Smart is a human-size company. Each employee can have a direct impact on our business, customers and teams.

✈️Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.

🎯We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.