Skello
Skello

Junior Finance Operations Administrator

CDI
Barcelona
Salaire : Non spécifié
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Skello
Skello

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Le poste

Descriptif du poste

About Skello

Skello is a European company with one mission: reinvent shifted work through a collaborative solution which enables teams to better anticipate, organize and communicate.

In short, Skello is a workforce management solution for shift based workplaces that enables teams to tackle the hassle of complex scheduling. For managers, Skello optimizes work organization by helping them to make the best decisions in managing their staff costs. For employees, our tool facilitates easy and open communication and simplifies daily life.

Skello’s ambition is to be the number one solution for shifted work teams in Europe. To achieve this, Skello raised a €40M Series B round of financing from expert funds in the field (Partech, Aglaé Ventures & XAnge) in order to bring ever more value to our clients through new features and to open up new markets, beyond our historic industries such as hospitality, retail and health.

If you are interested in joining this exciting adventure and taking part in our success story, you are in the right place.

Context

You will join the Billing team within the Operations department, playing a crucial role in managing financial operations related to invoicing, credit notes, collections, refunds, and cash recovery. This position offers significant exposure, as you will be in constant contact with Skello's Sales, Customer Experience, and Marketing teams, providing a cross-functional view of our business challenges and a direct impact on our operational efficiency and growth.

Mission

As a Junior Finance Operations Administrator, your primary objective will be to provide essential support to the Finance and Operations teams in the daily management of billing and financial administrative processes. You will actively contribute to ensuring the accuracy, efficiency, and customer satisfaction of our billing operations, while also participating in identifying and resolving key operational challenges and optimizing processes. Your responsibilities will include:

Customer Billing Support

  • Respond to and resolve customer inquiries regarding invoices, credit notes, payment methods, and contract commitments.
  • Process requests for changes to invoicing data, including company names, VAT details, and bank account information (RIBs).
  • Assist with general ledger entries and support preparations for financial audits.
  • Collaborate on data migrations and administrative monitoring of customer changes.
  • Provide timely support and information to internal teams, particularly Customer Success Managers (CSMs), concerning billing status, churn dates, and invoice clarifications to help retain customers.

    • Financial Operations & Cash collections:

  • Manage and execute the debt recovery process, including proactive follow-up on unpaid invoices and pending payment cases through various communication channels.
  • Coordinate with customers to ensure timely payments and resolve payment discrepancies.

    • Process Improvement & Cross-functional Projects:

  • Identify opportunities for process improvement within billing operations to enhance efficiency, accuracy, and customer experience.
  • Report and track any identified problems or bugs encountered by the Billing team, coordinating with relevant departments (e.g., Ops, IT) for resolution.
  • Contribute to creating and updating documentation related to operational processes, ensuring cross-functional communication and standardization.
  • Participate in cross-functional projects with teams such as Sales and Customer Experience, contributing to the optimization of tools and processes.

    • Your profile

  • Education: Minimum Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Experience: Proven experience in billing, accounts receivable, or a similar financial role, preferably within a startup environment. Solid understanding of accounting principles and financial regulations. Demonstrated ability to analyze financial data and prepare comprehensive reports.
  • Technical Proficiency: Proficient in billing software and payment platforms such as Chargebee, Stripe. Strong proficiency in Microsoft Excel and database analytics. Experience with Salesforce desirable.
  • Languages : Spanish and English native speaker required (French is a plus)
  • Excellent organizational and time-management capabilities.
  • Strong verbal and written communication skills.
  • Rigorous
  • Customer-oriented mindset (internal and external)

    • Recruitment Process

  • Interview #1: with Marc our General Manager for Spain
  • A case study
  • Interview #2: with Elin our Billing Manager
  • Interview #3: with Quentin our VP Ops or Julia our Ops manager
  • Welcome on board!

    • We believe in the well-being and development of our employees at work. We therefore offer everyone :

    - Offices in the heart of Barcelona at WeWork

    - 1 day of work

    - Up to 1 day of work from home per week after the trial period validation

    -1 meal ticket card Pluxee (50% paid by Skello)

    - Optional health insurance (Alan)

    - 23 days paid holiday and additional 5 days off (our VRD: Very Relaxing Day)

    - Customised onboarding and a continuous training budget

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