Head of Support Engineering (M/F)

Résumé du poste
CDI
Salaire : Non spécifié
Début : 17 septembre 2023
Télétravail fréquent
Expérience : > 7 ans
Éducation : Bac +5 / Master
Compétences & expertises
Collaboration et travail d'équipe
Postuler

SiPearl
SiPearl

Cette offre vous tente ?

Postuler
jobs.faq.title

Le poste

Descriptif du poste

About SiPearl…

Founded in 2019 by Philippe Notton and financed by the European Union, SiPearl embodies Europe's dream of mastering the technological heart of its supercomputers: the microprocessor.

SiPearl is building Rhea, the world's first energy-efficient #HPC-dedicated microprocessor designed to work with any third-party accelerator (#GPU, #AI, #quantum). It will help Europe solving major challenges in medical research🧬, artificial intelligence, security 🛡️, energy management and climate 🌱while reducing its environmental footprint.

Since our creation in 2019, we host 170 collaborators in 6 offices: France (Maisons-Laffitte, Massy, Grenoble, Sophia Antipolis), Germany (Duisburg), Spain (Barcelona).

After a successful series A in 2023 (90M €), SiPearl has recently won an emblematic contract to equip Europe’s first exascale supercomputer, JUPITER, who will be operated by the EuroHPC’s center of research from Jülich (Germany). And as the dream of a European machine, crossing the 1 billion billion mark calculations per second thanks to an European microprocessor, is becoming reality, SiPearl is willing to hire 150 engineers by the end of 2024 !

🎯 What a regular day at the job might look like

  • Develop and then lead team as a player/coach for HW and SW technical support for our server/HPC microprocessors. Specifically,
  • Develop and lead our Field Applications Engineering (FAE), Applications Engineering (AE) and performance Engineering teams, covering Europe and then worldwide:
  • Provide technical support for customers (OEM, ODM, and end users) for our server microprocessors, both HW and SW.
  • Presales support: demonstrate and discuss technical product features, anticipate and respond to customer questions, help customers to implement SiPearl processors into their products.
  • Post sales support: bring up and debug. Manage customer technical relationship in conjunction with sales team. Manage technical escalations if required.
  • Interface with SiPearl engineering and operations to respond to customer issues.
  • Perform technical presentations, training and updates for OEMs, partners and prospects.
  • Keep up-to-date on relevant competitive solutions and market intelligence and work with internal teams to provide competitive responses where needed.
  • Participate in industry events, support technical demonstrations of SiPearl products
  • Assist internal SiPearl teams to bring solutions to market from the perspective of the technical customer
  • Participate in customer training, hackathons or other events as a technical expert on SiPearl products.
  • Support the sales team in developing customer relationships and capture requirements for SiPearl products.


🔍 What would make you succeed in this role

This position requires an individual with excellent organizational skills with a good balance of hardware, architecture, and software expertise. Must be a team player with collaborative skills and superior written and oral communication.

  • University degree (4 years or +) in Electrical Engineering, Computer Engineering, or equivalent.
  • 10+ years semiconductor experience including 5+ years of technical customer support experience in the semiconductor industry
  • Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, and server platform/software enablement.
  • excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
  • Proven experience in Technical Support for server/HPC processors.
  • well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, HPC SW applications, and validation workloads
  • Advanced degree (> 4 years) in Electrical Engineering, Computer Engineering, or equivalent.
  • Hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
  • Proven experience in leading Technology Support teams.
  • Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure
  • Results driven mentality with good people/leadership skills.
  • Adaptable and open mindset
  • Enthusiastic and willing to learn and grow with our company
  • Excellent oral and written English communication
  • Strong technical background with excellent problem-solving skills
  • Strong customer focus, critical thinking and problem-solving capabilities, and excellent communication skills. Ability to listen to customers and create a collaborative environment
  • Sound judgment and the ability to work as part of a high-performance team in a fast-paced environment with multiple cross-functional teams are critical for success.
  • This position will include travel for customer/field interaction

Dear candidate, even if you consider you do not fulfill all the qualifications mentioned above, please still apply and share with us why you believe you would be a good fit.


Recruitment process

✔️Discovery interview with our Talent Acquisition Partner (30')

✔️ Personality test - no need to worry, there is no wrong or right answer; our goal is to get to see beyond your resume (45')

✔️ Technical interview (1h)  

✔️ Interview with your future manager (1h) 

Dear candidate, even if you consider you do not fulfill all the qualifications mentioned above, please still apply and share with us why you believe you would be a good fit.


💡 Benefits and conditions

  • Contract: CDI
  • Benefits: meal vouchers (Sodexo), health insurance (70% covered by SiPearl), 8 to 9 RTTs (France), 5 days per year of remote work from any EU location
  • Work model: Hybrid (2 days remote)
  • 📍 Location: Maisons-Laffitte (RER A/ Line L)/ Grenoble
  • Awesome activities such as: Hackathons, Training Challenges, Quarterly Kick-off sessions, team events, Company events and much more

 

Are you curious to learn more about us?

At SiPearl, we are dedicated to building a diverse and inclusive workplace that thrives on the strength of varied perspectives and backgrounds. We recruit talent based on merit, experience, and alignment with our company's goals and values.

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Executive”.

Postuler