❓ About SiPearl…

Founded in 2019 by Philippe Notton and financed by the European Union, SiPearl embodies Europe's dream of mastering the technological heart of its supercomputers: the microprocessor.

SiPearl is building Rhea, the world's first energy-efficient #HPC-dedicated microprocessor designed to work with any third-party accelerator (#GPU, #AI, #quantum). It will help Europe solving major challenges in medical research🧬, artificial intelligence, security 🛡️, energy management and climate 🌱while reducing its environmental footprint.

Since our creation in 2019, we host 170 collaborators in 6 offices: France (Maisons-Laffitte, Massy, Grenoble, Sophia Antipolis), Germany (Duisburg), Spain (Barcelona). 

After a successful series A in 2023 (€90m), SiPearl has recently won an emblematic contract to equip Europe’s first exascale supercomputer, JUPITER owned by EuroHPC and operated by Forschungszentrum Jülich (Germany). And as the dream of a European machine, capable of one exaflop (one billion billion calculations per second) thanks to a European microprocessor is becoming reality, SiPearl is willing to hire 150 engineers by the end of 2024!

💻 About the role

Develop and then lead team as a player/coach for HW and SW technical support for our server microprocessors.  

🎯 What a regular day at the job might look like

• Technical support for customers (OEM, ODM, and end users) for our server microprocessors, both HW and SW.
• Presales support: demonstrate and discuss technical product features, anticipate and respond to customer questions, help customers to implement SiPearl processors into their products.
• Post sales support: bring up and debug. Manage customer technical relationship in conjunction with sales team. Manage technical escalations if required.
• Interface with SiPearl engineering and operations to respond to customer issues.
• Participate in customer training, hackathons or other events as a technical expert on SiPearl products.
• Support the sales team to develop customers and customer relationships, and provide feedback on customer requirements for SiPearl products.
• Grow and develop our FAE team, first in Europe and then worldwide.
• Perform technical presentations, training and updates for OEM, partners and prospects
• Keep up-to-date on relevant competitive solutions and market intelligence and work with internal teams to provide competitive responses where needed.
• Participate in industry events, support technical demonstrations of SiPearl products
• Assist internal SiPearl teams to bring solutions to market from the perspective of the technical customer

🔍 What would make you succeed in this role

• University degree (4 years or +) in Electrical Engineering, Computer Engineering, or equivalent.
• 10+ years semiconductor experience including 5+ years of technical customer support experience in the semiconductor industry

• Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, and server platform/software enablement.
• excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
• strong experience in leading IT/Technology support engineers.
• well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, HPC SW applications, and validation workload science, engineering, or relevant field.

• Advanced degree (> 4 years) in Electrical Engineering, Computer Engineering, or equivalent.

• Proven experience building and leading technical support teams

• hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
• Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure

• High energy, results driven mentality with good people/leadership skills.
• Adaptable and open mindset
• Enthusiastic and willing to learn and grow with our company
• Excellent oral and written English communication
• Strong technical background with excellent problem-solving skills
• Strong customer focus, critical thinking and problem-solving capabilities, and excellent communication skills. Ability to listen to customers and create a collaborative environment
• sound business judgment and the ability to work as part of a high-performance team in a fast-paced environment with multiple cross-functional teams are critical for success.
• This position will include travel for customer/field interaction

Dear candidate, even if you consider you do not fulfill all the qualifications mentioned above, please still apply and share with us why you believe you would be a good fit.

Recruitment process

✔️Discovery interview with our Talent Acquisition Partner (30')

✔️ Personality test - no need to worry, there is no wrong or right answer; our goal is to get to see beyond your resume (45')

✔️ Technical interview (1h)

✔️ Interview with your future manager (1h)

💡 Benefits and conditions

• Contract: CDI

• Benefits: meal vouchers (Sodexo), health insurance (70% covered by SiPearl), 8 to 9 RTTs, 5 days per year of remote work from any EU location
  

• Work model: On-Site/Hybrid (2 days remote)

• 📍 Location: Maisons-Laffitte

• Awesome activities such as: Hackathons, Training Challenges, Quarterly Kick-off sessions, team events, Company events and much more

Are you curious to learn more about us?

• Follow us on LinkedIn to stay updated with our latest news
• Get updated about our recruiting activities: Sipearl careers webpage
• Get to know a bit more about our team culture: Welcome to the jungle

At SiPearl, we are dedicated to building a diverse and inclusive workplace that thrives on the strength of varied perspectives and backgrounds. We recruit talent based on merit, experience, and alignment with our company's goals and values.