CSM - Customer Success Manager Team Lead - German/English (Full Remote Policy)
Sendinblue

Sendinblue

CSM - Customer Success Manager Team Lead - German/English (Full Remote Policy)

L'entreprise

Sendinblue

Sendinblue

  • SaaS / Cloud Services, Marketing / Communication
  • Entre 250 et 2000 salariés

Le poste

CSM - Customer Success Manager Team Lead - German/English (Full Remote Policy)

Who are they?

Sendinblue is the European leader in digital marketing software. They are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Their mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 300,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 140 million emails sent every day from our platform.

They have a team of more than 500 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Toronto and Seattle. This diversity is one of their greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:

  • A culture based on caring, diversity, challenges, and strong collaboration
  • A progressive and happy working environment
  • International team building events (last year was in Greece)
  • A state-of-the-art office in the heart of Paris OR Berlin OR Sofia OR Noida OR Bengaluru OR Seattle OR Toronto

Sendinblue is the product of the diversity in terms of backgrounds, nationalities, gender and disability. They are committed to the integration of people with special conditions, and they process all applications in accordance with main principles of non-discrimination.

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Job description

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company. 

As Customer Success Team Lead you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the German market.

As CSM Team Lead, you will:

  • Recruit, coach and grow a highly performing CSM team
  • Establish clear retention goals and process milestones for the client and the team to work toward
  • Strategically plan the management of the accounts with each member of the team
  • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
  • Collaborate internally with Customer Experience, Sales, Product, Finance and Operations
  • Build strong relationship with clients, understanding their business needs and objectives and act as an escalation point 
  • What will contribute to your success:

  • You have at least 2 years of experience leading a Customer Success team
  • Excellent presentation and communication skills in German and English (C1 / C2)
  • You have an experience in people and organisation management 
  • You are empathic and care about your team and customers
  • You are proactive and a real problem solver (we love creative solutions)
  • You are curious, eager to learn and have a great adaptability to change
  • You have great Interpersonal and communication skills
  • What we offer:

  • A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
  • Chance to grow your professional & technical skills, with room for career progression
  • SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
  • Meal vouchers - Swile (€12.5 per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when sanitary situation permits)
  • More than 100 activities you can do at work via our partner Yuco
  • Work's council benefits (HelloCSE)
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • ..and more!
  • Meet us!

  • HR Call
  • Interview with the Customer Success Director
  • Case study
  • Debrief with the Customer Success Director and a CSM Team Lead
  • Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

    Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

    Sendinblue
    Sendinblue

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