CSM - Customer Success Manager Team Lead - German/English (Full Remote Policy)

Sendinblue is the European leader in digital marketing software. They are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Their mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

Today, more than 300,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 140 million emails sent every day from our platform.

They have a team of more than 500 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Toronto and Seattle. This diversity is one of their greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Sendinblue, you’ll find:

• A culture based on caring, diversity, challenges, and strong collaboration
• A progressive and happy working environment
• International team building events (last year was in Greece)
• A state-of-the-art office in the heart of Paris OR Berlin OR Sofia OR Noida OR Bengaluru OR Seattle OR Toronto

Sendinblue is the product of the diversity in terms of backgrounds, nationalities, gender and disability. They are committed to the integration of people with special conditions, and they process all applications in accordance with main principles of non-discrimination.

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company. 

As Customer Success Team Lead you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the German market.

As CSM Team Lead, you will:

What will contribute to your success:

What we offer:

Meet us!

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.