Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across 9 offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto.
At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.
As Customer Success Team Lead you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the German market.
As CSM Team Lead, you will:
Recruit, coach and grow a highly performing CSM teamEstablish clear retention goals and process milestones for the client and the team to work towardStrategically plan the management of the accounts with each member of the teamOwn and drive the overall achievement of your team book of business KPIs (growth and renewals)Collaborate internally with Customer Experience, Sales, Product, Finance and OperationsBuild strong relationship with clients, understanding their business needs and objectives and act as an escalation point What will contribute to your success:
You have at least 2 years of experience leading a Customer Success teamExcellent presentation and communication skills in German and English (C1 / C2)You have an experience in people and organisation management You are empathic and care about your team and customersYou are proactive and a real problem solver (we love creative solutions)You are curious, eager to learn and have a great adaptability to changeYou have great Interpersonal and communication skillsWhat we offer:
A unique opportunity to join an international and collaborative scale up environment in a hyper-growth contextChance to grow your professional & technical skills, with room for career progressionBrevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.Meal vouchers - Swile (€12.5 per day - 72% paid by the company)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips Work's council benefits (HelloCSE)Very competitive referral programSecond parent leave: 1 month of fully paid leaveEnglish and French classes, and over 155000 courses available on Udemy Budget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talents..and more!Meet us!
HR CallInterview with the Customer Success DirectorCase studyDebrief with the Customer Success Director and a CSM Team Lead Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.