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CSM - Customer Success Associate - English

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Descriptif du poste

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

Brevo’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.

As a Customer Success Associate, you will:

  • Manage a large portfolio of new and existing clients from onboarding to renewal in a scalable manner
  • Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
  • Educate your client by delivering demo and training
  • Manage renewals, upsell and cross-sell
  • Be the voice of the customer to the Brevo Product team
  • Drive regular cadence with customers to share results & actionable items
  • Identify and manage development and growth opportunities within the portfolio
  • Adopt a data-driven approach in the management of your portfolio to identify and manage development and growth opportunities
  • What will contribute to your success:

  • You have a Customer-centric focus
  • Strong ability to understand, manage and drive customers' needs and marketing strategy
  • Excellent presentation and communication skills
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
  • Proactive, autonomous, and efficient
  • You are Data-driven and a Team Player
  • Experience in CRM or as a CSM in a Martech company is a plus
  • What we offer

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
  • ...and more!
  • Meet us !

  • 1st Interview with HR
  • 2nd interview with 2 of the Customer Success Managers Team Lead
  • Case study
  • Final Interview with the Head of CSM EMEA and Team Lead
  • Envie d’en savoir plus ?

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