Cette offre n’est plus disponible.

Bilingual Customer Experience Representative (Spanish)

CDI
Toronto
Salaire : Non spécifié
Télétravail non autorisé

Brevo
Brevo

Cette offre vous tente ?

jobs.faq.title

Le poste

Descriptif du poste

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company. 

Sendinblue Customer Experience Representatives wear many hats. While their first responsibility is to offer direct technical support, primarily via email and telephone, there are many other elements to the job as well.

We are looking for an enthusiastic, energetic candidate to join our customer experience team in the Toronto office.

As a member of the team, you will:

  • Manage and resolve daily client tickets.
  • Answer all client incoming calls with proper tone and professionalism.
  • Ensure that clients' questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Report, analyze and resolve system, clients and operational issues that impact service quality.
  • Strive to provide all customers with an outstanding customer experience.
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.
  • What will contribute to your success:

  • Excellent written and spoken communication skills in English and Spanish
  • Customer-focused with the ability to build customer relationships and customer confidence.
  • At least 1+ year of experience in customer service
  • Familiarity with email marketing
  • The ability to jump right into a fun and relaxed office culture
  • What we offer:

  • Hybrid/full remote work options
  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with real room for career progression
  • SIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be valuated, the more you will get
  • Budget to support your workspace at home
  • Monthly Lunch Stipend
  • Optional RRSP plan
  • Optional health insurance package
  • Paid time off and paid holidays
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • A modern office in a central location with free snacks/drinks and fun activities!
  • Team events
  • ..and more!
  • Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

    Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

    Envie d’en savoir plus ?

    D’autres offres vous correspondent !

    Ces entreprises recrutent aussi au poste de “Customer Service”.