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Bilingual Customer Experience Representative (Spanish)

CDI
Seattle
Salaire : Non spécifié
Télétravail non autorisé

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Descriptif du poste

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company. 

Sendinblue Customer Experience Representatives wear many hats. While their first responsibility is to offer direct technical support, primarily via email and telephone, there are many other elements to the job as well.

We are looking for an enthusiastic, energetic candidate to join our customer experience team in the Seattle office.

As a member of the team, you will:

  • Manage and resolve daily client tickets.
  • Answer all client incoming calls with proper tone and professionalism.
  • Ensure that clients' questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Report, analyze and resolve system, clients and operational issues that impact service quality.
  • Strive to provide all customers with an outstanding customer experience.
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.
  • What will contribute to your success:

  • Excellent written and spoken communication skills in English and Spanish.
  • Customer-focused with the ability to build customer relationships and customer confidence.
  • At least 1+ year of experience in customer service
  • Familiarity with email marketing
  • The ability to jump right into a fun and relaxed office culture
  • What we offer:

  • Remote work options
  • Visit our global offices via Interoffice Trip Program
  • Bi-Annual Global Team Building Trip
  • Health/vision/dental benefits - Employer-sponsored
  • Employee Share Ownership Plan
  • Lunch on us! Monthly lunch-stipend 
  • Public transportation stipend
  • Parental leave top-up (up to 22 weeks)
  • Simple IRA with employer contribution match
  • Opportunities for professional development
  • Work with an international and collaborative scale-up in a hyper-growth environment
  • Tons of fun team-outings/activities and more!
  • Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

    Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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