Scaleway

Scaleway

Trust & Safety Specialist - CDD 6 months

  • Autres 
  • Paris

La tribu

Scaleway

Scaleway

    Le poste

    Trust & Safety Specialist - CDD 6 months

    • Autres 
    • Paris

    About

    Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, leading alternative European infrastructure and platform as-a-service provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 350+ employees of 18 nationalities.

    We are a cloud computing pioneer delivering the innovative capabilities of modern multi-cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and Bare Metal infrastructures with Scaleway Dedibox.

    Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

    We believe it is our responsibility to be a positive force in society and to collectively design the cloud that makes sense. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.

    Job description

    About the job

    We are looking for a Trust and Safety Specialist to strengthen our current team with your knowledge analysis skills.

    As a Trust and Safety Specialist, you’ll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN - law for confidence in the digital economy, DMCA, copyright, libels etc.)

    Reporting to Hedi SERRADJ, you will analyze clients’ accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyses on the various documents.

    Minimum qualifications

  • Demonstrate solid anomaly analysis and problem-solving skills, logic
  • Ability to collect, analyze and summarize essential information for business management on a daily basis
  • Ability to offer recommendations in connection to security alert checks
  • Attentive to detail while managing and monitoring LCEN and DMCA requests
  • Ability to determine whether a client is eligible to quotas or additional services
  • Demonstrate customer service skills, ability to reassure and guide clients during the problem-solving process
  • Very good command of English and French.
  • Preferred qualifications

  • Autonomy and teamwork
  • Ability to manage stress and multitask
  • Demonstrate observation and flexibility
  • Show reactivity and adaptability to procedural changes
  • Demonstrate inquisitiveness, reliable analysis and ability to cross-checking
  • Responsibilities

  • Deal with a high number of security alerts
  • Analyze accounts and payment methods
  • Implement the general terms and conditions of sale, and providing precise and reliable information to our customers
  • Identify trends in security alerts and fraudulent activities upon which you base your recommendations
  • Ensure that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked
  • Manage and monitoring LCEN and DMCA requests
  • Interact with the various stakeholders surveilling copyright infringements
  • Manage the procedures associated with each agent (ALPA, NAGRA, etc.)
  • Decide whether a client is eligible for quota increases or access to additional services
  • This position is based in our office in Paris, partially/full remote is possible

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

    About Scaleway

    Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

    Meet the team

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    Questions and answers about the offer
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