Descriptif de poste mentionné en anglais compte tenu des dimensions globales du poste. 

• Location: Paris/France 

• Job type: Permanent  

• % travel expectations: up to 20% 

About the job

Join Sanofi as Digital Head e-Commerce in Paris or in the US. In this role you will be responsible for accelerating Sanofi’s Digital Transformation & delivering Business Impact through a Best-in-Class customer on-line buying experience. Also you will lead the Digital Product Line driving executional excellence across Sanofi, for all GBUs, and is responsible to define, lead & implement strategic initiatives in eCommerce in close partnership with senior business leadership in order to maximize revenue for the company.

Our Team

Sanofi’s Digital Business Horizon 2030 is to deliver best-in-class and first-in-class science faster to patients. Deeply connected to Sanofi’s corporate Strategy, e-Commerce plays a strategic role in enabling Sanofi’s Go-to-Market Transformation delivering competitive advantage for key Products through a Best-in-Class buying experience & by supporting Product Launches. Sanofi aims to be able to participate efficiently the expected growth of e-commerce (> 25 % CAGR until 2026 and beyond) across the global business units.

You will be a member for Global Digital GBU Leadership Team. 

These leaders will be working in project mode to design the proposed organization that will be implemented at a later stage. The implementation will start with respect to the relevant local social processes (ces managers travailleront en mode projet pour définir le modèle d'organisation qui serait mis en oeuvre ultérieurement, en conformité avec les processus sociaux applicables)”

Main Responsibilities

• Set direction & make decisions related to Sanofi’s eCommerce Digital activity & associated Product Line to

• Refine Sanofi’s cross-GBU strategy of Where & How to Play in eCommerce in Top & Scale Markets with senior leaders, validated by executive governance (Digital Tower)

• Establish a business-driven Digital Product Vision & Strategy meeting strategic business objectives, delivering Best in Class customer experience & enabling agility & innovation at scale. To be led in collaboration with Digital Architecture & eCommerce Delivery teams

• Translate strategy into Strategic Programs & Roadmaps such as US OneShop

• Ruthlessly prioritize across all demands & allocate resources frugally (build & run)

• Set targets for end-to-end operational OKR/ KPIs (availability, performance) with digital teams responsible for foundational solutions (SAP, Middleware, Data)

• Validate Product Line evolutions.

• Implement a streamlined Glocal digital operating model providing clear accountabilities & flawless execution & operations in alignment with glocal eCommerce business teams

• Communicate on strategic objectives & value delivery to build enterprise awareness

• Is accountable for all eCommerce Solutions including lifecycle, design, development, across  all service providers

• Work with Cybersecurity and compliance team to ensure adherence to global legal, regulatory, and ethical standards.

• Shape Sanofi’s vision of Best-in-Class eCommerce customer experience, with Consumer Experience team, leveraging external benchmarks & research.

• Drive Strategic Programs & Roadmaps with business & digital stakeholders, delivering on commitments.

• Assess market demands with Digital Market leads & test potential new offers, epics & features

• Lead business & digital Glocal governance for joint decision making & value realization

• Define & track robust Impact OKRs/ KPIs, using feedback to drive product enhancements.

• manage eCommerce Solution evolutions & upgrades, ensuring compliance & upgrades

• ensure flawless integration with iShift (SAP) & other major digital initiatives (US, France, others)

• operate & support eCommerce Solutions in close collaboration with business eCommerce, customer service & AIMS external support teams

• manage incidents & problems

The role will be a reference for Outside In view on e-Commerce, continuously following customer & market evolutions, best practices & emerging technologies across industries, working with Consumer Experience, Digital Innovation, Global & Local Trade & Business teams among others.

With business stakeholders the role will refine cross GBU eCommerce Impact KPIs & targets, such as Customer Satisfaction, Sales Conversion Rate, % of Online Sales, & BOI, building robust automated KPI tracking capabilities to enable a data driven approach. This involves setting up an eCommerce KPI data ecosystem spanning across multiple digital solutions including but not limited to SAP eCommerce, SAP, Google Analytics, Qualtrics, Snowflake & PowerBI.

About you

• Experience:

  • Digital Strategy & Governance

  • Business Case & Value Realization Tracking

  • Digital Product, Portfolio & Program Leadership in Commercial Systems

  • Experience in IT Solutions or in a business leadership role accompanying IT solution development is a must.

  • Experience in eCommerce Digital Product leadership in or outside of Pharma industry

  • Experience running UX initiatives and/or leading AI or Big data initiatives.

  • Knowledge of Sanofi business stakeholders & ecosystem

• Soft skills:  

  • Leadership & Strategic Thinking & Impact Focus

  • Business Partnering & Consulting

  • Stakeholder Management

  • Agile Mindset & Practices

  • Effective & Inspirational Communications

  • Multi-cultural Transversal Collaboration

  • Thoughtful Risk Taking

  • Diverse & Inclusive Decision Making

• Technical skills:

  • Business Acumen for Healthcare market context for eCommerce in Top Markets  (commercial & trade drivers, competitive & regulatory landscape)

  • Knowledge of Pharmaceutical Product lifecycle, processes, functions & solutions (Market Access, Commercial, Trade, Medical, Supply Chain)

  • Knowledge of eCommerce & Related Solutions (SAP, Contracting & Pricing, Data solutions)

  • Digital Planning processes (Strategic, Long Range & Workforce Planning, Budget, Portfolio)

  • Digital Product Management & Consumer Experience

• Languages: English a must, French a plus, other languages a plus

Pursue progress, discover extraordinary 

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.  

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!  

#LI

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.