For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Job Summary:
* Accountable for all aspects of customer repairs, including rentals and exchanges.
- Responsible for all aspects and coordination of PBH order management.
- Maintain and improve customer satisfaction by providing customers with the highest level of customer service possible.

* Bachelor's degree and/or 5+ years of relevant aviation experience.
* Customer service experience preferred.
* Familiarity/knowledge of the customers related to Safran Electronics & Defense, Avionics USA.
- Strong knowledge of aviation community and requirements associated with industry.
- Proficient / Expert level – Microsoft Office: Outlook, Word, Excel, PowerPoint.
* Knowledge of professional practices, sources of information, rules and regulations that can be applied immediately.
* Must be authorized to work in the United States without company sponsorship.
* This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.

Job knowledge:
Build sustainable relationships with customers
Provide expedient follow up to customers' questions and concerns
Knowledge of FAA regulations and understanding of Quality requirements
Knowledge of Safran Electronics & Defense, Avionics USA products
Communicate effectively with internal and external customers
Send quickly accurate invoices to customers
Maintain closed work order files
IT Tools: Office and ERP (ability to use the software to quote, to generate reports upon customers request, etc.)

Leadership skills / Management skills / Personal skills:
Teamwork
Communication skills
Negotiation skills
Customer-oriented
Priorities management / Responsiveness