You impact :

As an Operations Lead – Infrastructure Services ‘Digital’, you will work on behalf of Rexel IT Group in the service and Global operation teams. You will report to the Global CTO organization into the IT Manager of Operations and Services.

As an Operations Lead for Infrastructure Services in the digital domain, you will be responsible for overseeing and managing the operational aspects of infrastructure services (cloud, hybrid and datacenter) that support digital initiatives. You will play a crucial role in ensuring the smooth and efficient operation of digital infrastructure, systems, and services, while also driving continuous improvement and innovation. Your primary focus will be on optimizing infrastructure performance, maintaining high availability, and delivering exceptional user experiences with the global digital application and delivery teams.

You will be responsible for the full scope of Operations and ITIL services supporting:

• Rexel Ecommerce websites (Webshop) in Europe, North America and Asia-Pacific - supporting 1M+ customers, strategy digital transformation objectives and critical sales revenue

• Infrastructure & Cloud managed by providers/partners and internal teams related to the ecosystems

Your Day to Day :

As Services & Operations Lead you are expected to ensure that digital applications are up and running.

This includes:

• Responsible to ensure and maintain IT operations transparency;

• Ensure strong IT Service Management Operation processes are in place (Change Management, Event Management, Incident Management, Problem Management, Service Management) to warrant platform stability;

• Lead infrastructure Run Services for defined scope, including management of the suppliers, SLAs, availability and Service Catalogue offering;

• Work in collaboration with RUN and technical teams to ensure lifecycle management and production stability;

• Ensure incident and crisis management process and communication plans;

• Continuous improvement

What are the key challenges in the short and mid term?

• Ecommerce IaaS to move to cloud global project

• Industrialize Cloud CaaS service with internal and external stakeholders.

• Onboard new providers into ITSM tooling, process and governance for new RUN.

Your strenghts and skills :

• Master’s degree in Computer Science, Information Systems, or a related field

• Minimum of 7 years of experience as a Service Delivery Manager

• Tactical soft skills, as working with different cultures within a decentralized and complex organization - relationship building is a large part of the role

• Strong interpersonal & communication skills, able to communicate across a broad spectrum of users

• Excellent organizational skills, strong autonomy

• Team player with a continuous improvement, collaborative, positive and resilient mindset

• Knowledge of Web Application Infrastructure (WAF, Load-Balancer, Search Engine, Apache, Database, ELK, Azure)

• Maintain high-quality documentation

• Continuous improvements mindset

• Troubleshooting skills is a plus

• Java architecture knowledge is a plus

• English mandatory, French is a real plus

Our work environment :

• Grow professionnally within a dynamic and fast changing sector at the heart of current societal and economic issues.

• An international environment, multicultural teams within a diverse and inclusive workplace.

• Learn and develop yourself by working with true experts in their technology areas

• A Truly Team spirit environnement

• 90% of our employees are proud to work for Rexel

What we offer :

• 2 days a week of teleworking

• An attractive package including base salary + bonus + profit sharing

Are you motivated to join a team of passionate, friendly and customer-focused people? Send us your application!

1) Short call with a recruiter

2) 2 interviews with the Hiring Manager and the team

3) 1 interview (optional) with the CIO

4) HR interview