As Qonto’s Chief Operations Officer, you will be part of our executive committee, along with the 2 founders and the C-Levels. You are in charge of overseeing the strategy and the execution of Qonto’s operations which includes a wide range of topics such as customer success, anti-money laundering, back-office and credit operations, managed by our Director of CS (Ruben) and our Director of Operations (Germain), and operated by 240+ team members (internal and external FTEs).

You will contribute significantly in driving the company’s success, both as an expert of your scope and as a wingman to support other functions to serve the overall company strategy.

👩‍💻🧑‍💻As a COO at Qonto, you will

• Build the most customer-centric bank: You will be responsible of the Customer Service. Obsessed with customer experience, you will thrive to provide a world-class service as well as invest time and effort into implementing unexpected thoughtful touches along the customer journey.
• Ensure the safety of our banking operations: You will be in charge for all operations topics including anti-money laundering, back-office and credit operations. You will convene the necessary resources to achieve priority objectives, anticipate and limit financial and reputation risk exposures.
• Oversee key partnerships: You will steer the relationships with ops-related service providers and partners (including Webhelp and Odity).
• Manage teams: You will head up the entire Ops department composed of 80+ Qontoers (and more than 170 external FTEs), you will coach your team members and contribute to hire new talents as we scale.
• Optimize processes and strategy: Concerned about performance & profitability, you will ensure controlling company costs and introducing tactical initiatives to avoid losses.

• Background: You are a 10+ year experienced leader from a tier-1 school with background in customer success and in a high-volume high-complexity environment. A complementary experience in banking is a plus.
• Leadership: You are a hands-on experienced executive with proven models to manage and grow contributors and managers; you know how to build long-term trust and naturally inspire ambition and excellence.
• Continuous improvement: You deploy energy and hard work to get better everyday with the aim to beat your “own score”; you drive your personal growth in a serious way and deepen self-awareness even if it means facing your own problems/failures.
• Lean: You are familiar with lean management and passionate about people development, eager to learn new models and methods.
• Tooling: You already got your hands dirty on typical tools to manage tickets flow, knowledge base or self-help such as Zendesk & Intercom for example.
• Languages: You are fluent in both French and English.

💪What to expect from our hiring process:

• A 60 min interview with one of our Talent Acquisition Managers to better understand your career plan and answer any of your questions
• A 60 min interview with your future manager to create a strong alignment on what they’ll expect from you, and tell you more about their way to operate
• An exercise to evaluate your hard skills and understand how you see the world
• An interview with future team members to discuss your exercise and help you project yourself in the company
• A Final interview with the manager of the department and/or one of our C-level/Founders

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

🎁 Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

• Office & Team Life

• 3,200 sqm fully-renovated building near Opera with WeWork services
• Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
• Free coffee, snacks in the kitchen and a budget allocated to managers for small team events
• The latest in Apple’s equipment

• Qonto’s benefits

• Tailor-made Remote Policy: from 2 days per week to Full remote
• A competitive salary package (healthcare, commute…)
• 5 to 10 days off in addition to the legal 25 days
• A Swile Card that you can use for lunch
• Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
• Relocation package and visa sponsorship for international talents (we have 25+ nationalities based in Paris!)
• Special parenthood policy (we are part of the Parental Act program)