Job Summary:

🎯 We are seeking an experienced and results-driven CRM (Customer Relationship Management) Specialist to join our dynamic team. With 3 to 4 years of proven experience, you will be responsible for managing a portfolio of international clients, and for designing, executing, and optimizing sophisticated CRM strategies across multiple channels.

The ideal candidate possesses a deep understanding of the marketing and customer ecosystem, a proven track record of driving significant client growth, and exceptional client relationship management skills.

Why Primelis?

✨ Beyond a classic agency model: We combine premium consulting services with proprietary SaaS tools. Our in-house R&D teams (developers and data engineers) build cutting-edge software that amplify the impact of our Paid, SEO, and Data strategies. This makes us one of the rare agencies to offer true hybrid service + tech solutions.

🌎 An international playground: Work on large-scale budgets (€1M+) across major global markets, especially the US. You’ll collaborate with ambitious brands looking to accelerate their growth worldwide.

🚀 A growth accelerator: We aim at tripling our revenue in the next 3-4 years with a clear vision to expand our US footprint. If you are looking for a high-growth journey, you are in the right place.

Key Responsabilities

• Strategic CRM Consulting:

  • Serve as a trusted advisor to key clients, understanding their business objectives and translating them into comprehensive CRM strategies.

  • Develop bespoke CRM roadmaps, outlining tactical execution plans for segmentation, email campaigns, marketing automation, and reporting.

  • Collaborate cross-functionally with marketing, sales, and data teams to deliver integrated client solutions.

  • Stay abreast of industry trends, tools, and technological advancements in customer relationship management to provide proactive insights and recommendations.

• High-end Client Relationship Management:

  • Manage a portfolio of top-tier clients with an international footprint across Europe and the US markets.

  • Build and maintain strong, long-term relationships with senior-level client stakeholders (Marketing Directors, Sales Directors, etc.).

  • Present complex data and strategic recommendations clearly and concisely to non-technical audiences.

• Marketing Automation & Retention Strategies:

  • Oversee the end-to-end management of complex CRM initiatives, from creating customer journeys to optimizing multi-channel campaigns (email, SMS, push notifications, etc.).

  • Utilize CRM platforms (Klaviyo, Brevo, etc.) for database segmentation and communication personalization.

  • With the support of our Data team, leverage advanced analytics tools to monitor campaign performance, identify trends, and provide actionable insights.

• Pro-active involvement in our CRM department evolution:

  • Contribute to the development of internal methodologies and training programs related to customer relationship management.

• Experience:

  • 3-4 years of proven experience in a similar role.

  • Demonstrated experience working with scale-up and enterprise-level clients.

  • Proven ability to exceed retention and performance targets on multi-market accounts.

• Soft Skills:

  • Exceptional communication, presentation, and interpersonal skills.

  • Strong strategic thinking and complex problem-solving abilities.

  • Highly organized with meticulous attention to detail.

  • Ability to manage multiple projects simultaneously in a fast-paced environment.

• Technical Proficiency:

  • Expert-level proficiency in CRM platforms and tools (e.g., Klaviyo, Brevo, etc.).

  • Strong analytical skills with the ability to interpret complex data and draw relevant conclusions about customer behavior.

  • Deep understanding of the customer journey, marketing automation principles, and campaign performance analysis.

What we offer:

• 💸 Competitive salary commensurate with experience.

• 🚀 Opportunities for continuous learning and professional development.

• 🌟 A collaborative and supportive work environment where your expertise is valued.

• ✨ The chance to work with a diverse portfolio of exciting clients and make a significant impact.