Powell Software

Powell Software

Customer Success manager – Internship 6 months

  • Stage (5 à 6 mois)
  • Début :  
  • Viroflay
  • Télétravail total possible
  • Bac +5 / Master
  • > 6 mois

La tribu

Powell Software

Powell Software

  • Software
  • De 50 à 250 salariés

Le poste

Customer Success manager – Internship 6 months

  • Stage (5 à 6 mois)
  • Viroflay

Cette offre a été pourvue !

About

Powell Software est une entreprise SaaS mondiale, fondée en 2016, avec des bureaux aux Etats-Unis, au Canada, au Royaume-Uni, en Allemagne, en France, aux Emirats-Arabes-Unis, en Afrique du Sud , en Australie et à Hong-Kong.

L’éditeur international de logiciels accompagne ses clients dans leur transformation digitale à travers des solutions de Digital Workplace personnalisables et évolutives.
N°1 en France sur Office 365, Microsoft Teams et SharePoint, la suite Powell propose des solutions révolutionnant la collaboration, la communication et la productivité en entreprise. L’innovation et l’expérience sont au coeur de son approche.

Powell Software compte aujourd’hui plus de 120 partenaires, 300 clients et 1,5M d’utilisateurs.
Et l’entreprise vient de réaliser une levée de fonds 16 millions de dollars pour accroître sa présence à l’étranger et développer son offre de produit.

Job description

Powell Software is recruiting a Customer Success manager – Internship 6 months.

Powell Software is a fast-growing startup offering a breakthrough technology to design and manage Intranet Portals and Enterprise Digital Workplaces. To support its exponential growth, Powell Software is recruiting a customer success intern who will partner with Sales and R&D team in order to help our customers make the most out of Powell!

The ideal candidate would have a strong interest in both business and technology, and must be comfortable in a customer-facing position. You will be the customer’s trusted advisor and subject matter expert for everything Powell-related, and should be comfortable with discussing product capabilities and communicating the customer’s voice internally.

Preferred experience

What you will do:
• Actively manage a high volume portfolio of mid-market and growing companies and be responsible for all associated renewal, upsell, and retention goals
• Monitor adoption and usage and proactively engage to pursue growth opportunities or mitigate risk
• Design and run 1 to many campaigns to drive adoption
• Improve existing processes and strategy for customer engagement and customer success utilizing our platform and data analytics
• Provide technical guidance to customers and partners around best practices on our products’ suite
• Nurture the relationship with the customer through ongoing communication and periodic meetings
• Act as customer advocate internally while effectively collaborating with internal teams including Product, support, engineering, sales and finance

What you are and what makes you qualified:
• Bachelor degree in Computer Science or equivalent
• Technical background environment including hands-on coding experience
• A high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable
• Outstanding organizational/time management skills with ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solver
• Strong individual contributor who drives results, and can work independently and as part of a collaborative team
• Enjoys working closely with customers to ensure complete satisfaction
• French fluent, English mandatory, other languages are welcome
• A first experience as a Customer Success Manager or equivalent in a SaaS company, managing a volume of accounts would be appreciated

Location: Viroflay but mostly Remote

If you are interested in working in a fast-moving environment and with an international and passionate team, reach out to us right away!

Recruitment process

3 interviews: HR, Custommer success team, Management

Meet the Powell Software team

Powell Software

Powell Software

Customer Success manager – Internship 6 months

  • Stage (5 à 6 mois)
  • Début :  
  • Viroflay
  • Télétravail total possible
  • Bac +5 / Master
  • > 6 mois
Questions and answers about the offer
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