Sales Trainer / Retail Education

Scope - South of France
Location - Marseille

Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Marseille and will contribute to the creation of training materials as well as ensure the delivery of trainings through a variety of channels available.

WHAT YOU WILL DO 

The Field

• The Retail Field Coach will primarily be responsible for providing on-the-field coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.
• Spend 2-3 days per week in-store, providing coaching and mentoring to store staff.
• Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.
• Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
• Provide guidance and support to RSMs in implementing strategies to enhance store performance.Partner with DSMs to assess team performance and identify opportunities for improvement.
• Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.

Training Project Management 

• End-to-end project management (identifying needs; working as a group; implementation of training material) 
• Use of training tools with our sales teams at collection launches (storytelling, sales arguments)
• Creation of toolkits for our sales teams depending on their needs
• Creation of training workshops depending on the needs of our teams Adaptation of Global Training content for the French market 

Training (in person and virtually)

• Create and develop training content in line with business needs and training cadence Lead training sessions (from 30 minutes to 2 days long)
• Training different sales teams (Owned and Operated Stores, Franchises, Multibrands) Lead training for specific collection or project launches with other services within Pandora 

E-Learning

• Adapt Global learning content and update training modules on our training platform
• Create new training content for our e-Learning platform (hybrid trainings, videos, podcasts, etc.) 

Administration

• Prepare trainings and logistics 
• Follow up on and analyse training feedback from our colleagues Follow up on the completion rate of online trainings 
• Accompany our various teams in their training plans Accompany new joiners in their training for onboarding with Pandora 

Description du profil :

• Strong experience in on-the-ground training, leading training in person and leading training projects 
• Fluent French and English
• Knowledge of CrossKnowledge is a plus
• Experience on Articulate 350 and Graphic Design software is a plus Expert on MS Office