Ecommerce Fulfilment Supervisor

Lisbon, Portugal

Pandora is currently looking for a Fulfilment Supervisor to support a rapid digital growth and expansion in Portugal. The primary responsibilities of the Ecommerce Fulfilment Supervisor is to guide the warehouse operations team of 3 people, while making sure the ecommerce orders are delivered on time and to ensure a great customer service for Pandora customers.

WHAT YOU WILL DO

• Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis
• Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
• Performs operational activities including picking, packing and returns management.
• Responsible for team management including resource planning, operational productivity reporting and communication to Pandora HR
• Maintains an awareness of service level requirements and operational security best practices

KPIs:

• Stock management accuracy
• Picking and packing time
• Customer service satisfaction
• Team management (employee NPS / retention of staff)

Did we get your attention?

We hope that you feel confident applying, however if you have more questions regarding the role, please contact:

Luca Maselli

Talent Acquisition Iberia

lumas@pandora.net

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful office in Lisbon, established in 2023 and designed to unite and inspire our teams.

Profile description:

MORE ABOUT YOU
 

• Experience as a store manager, logistics, operations, warehouse, stock management or similar.

• Team Management experience is a must.

• Portuguese and English fluent.