WHY ARE WE HIRING ?

At OpenClassrooms, we believe that great employee experiences fuel great company growth.

We’re looking for a Senior People Operations Specialist to make sure our people have the right support at every stage of their journey — from onboarding to career milestones and beyond.

In this role, you’ll:

• Be the first point of contact for employees on HR topics,

• Design and optimize processes that make work smoother and more efficient,

• Ensure compliance while keeping a people-first mindset,

• Participate to payroll coordination with our external provider

Your mission is clear: create a seamless, consistent, and human employee experience across OpenClassrooms in Europe and the US.**

YOUR MISSIONS :**

As a People Operations Specialist, you will play a central role in shaping the employee experience at OpenClassrooms.

Your focus will be on HR operations, compliance, and process improvements.

1. HR operations & employee lifecycle

• Manage end-to-end employee lifecycle events (onboarding, offboarding, contract changes, internal mobility, etc.)

• Deliver high-quality administrative and transactional support to employees and managers

• Ensure timely and accurate processing of documentation (contracts, amendments, benefits, affiliations)

• Support international mobility and documentation in compliance with legal and regulatory requirements

• Act as a trusted point of contact for employees and managers on HR-related questions ensuring employees receive clear and timely answers to their questions

2. Payroll coordination

• Liaise with our external payroll providers (France: ADP; International: local agencies or tools)

• Collect, validate, and transmit payroll variables in a timely and accurate manner

• Review payroll outputs and ensure alignment with HR data and employee expectations

• Answer employee payroll-related questions and investigate discrepancies

• Coordinate with Accounting to ensure accuracy and consistency of compensation data

3. HR Compliance & Legal Operations

• Ensure HR practices and documentation comply with local labor laws and regulations across France, the UK, Portugal, Spain, and the US

• Support data protection compliance efforts (e.g., GDPR): audit trails, documentation storage, data retention

• Collaborate with legal counsel or external experts to ensure compliance of contracts and internal policies

• Contribute to audit readiness (URSSAF, labor inspection, statutory audits) through accurate documentation and process reliability

• Assist in pre-litigation or litigation processes if needed

4. Project management & process optimization

• Contribute to improving People Operations tools and workflows

• Participate in cross-functional projects to support company growth

• Identify opportunities to simplify and scale HR processes

5. Process Design & Cross-Team Projects

• Lead the mapping and documentation of People Ops activities and routines

• Maintain and improve our HR knowledge base (Notion)

• Drive continuous improvement and simplification of core HR processes (onboarding, offboarding, internal mobility, etc.)

• Collaborate with IT, Payroll, Talent, and other stakeholders to deliver cross-functional initiatives

• Contribute to the evaluation, selection, and potential implementation of a new HRIS, including needs assessment, testing, and change management support

6. People Ops Systems & Ticketing

• Manage the People Ops Jira ticketing system: triage, prioritization, assignment, and follow-up

• Implement structured workflows for efficient request handling

• Automate repetitive actions and build relevant integrations (Slack, HRIS, etc.)

• Monitor usage and suggest improvements to enhance employee experience

YOU’LL LOVE THIS JOB IF :

• You like mixing run and build: keeping operations on track while creating and improving new practices.

• You thrive in an evolving environment, where you can have real impact and bring ideas to shape HR processes and practices.

• You thrive in the dynamic rhythm of a scale-up, where priorities shift and collaboration is constant.

• You enjoy a transversal role, connected to many HR topics and impacted by company-wide decisions.

YOUR FUTURE TEAM

You will report directly to Jérémy Tène, Lead of People Operations.

The People Team is made up of 6 colleagues across People Operations, People Success, People Experience, and Talent Acquisition, working together in a tight-knit, collaborative environment.

In this role, you’ll work closely with your People Ops teammates while also contributing to cross-functional projects across the People Team, giving you exposure to multiple areas and the opportunity to make a real, broad impact.

• Have solid experience in payroll coordination and personnel administration, ideally in multi-country environments

• is comfortable with HRIS systems (e.g. BambooHR, ADP, Silae, Payfit…) and excited by the idea of contributing to a potential HRIS evolution project

• is data and detail-oriented, and take pride in delivering accurate, compliant, and reliable HR operations

• Have experience managing employee support channels (ticketing systems, shared inboxes, etc.) and enjoy improving the way requests are tracked and resolved

• Enjoys documenting processes and building clean, scalable workflows

• Knows how to prioritize, handle complexity, and remain calm and organized when managing recurring and ad hoc topics

• Understands the importance of legal compliance, data protection and audit readiness

• is comfortable with tools (Google Suite, Notion, Jira, Slack, Zapier…) and always looking for ways to automate or simplify your work

• Values cross-team collaboration, and can align stakeholders across Payroll, IT, Finance, and HR

• is fluent in French, and able to work in English (B2 minimum) for spoken and written communications

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

• HR Prequalification (30 mins) with a member of the HR team

• Interview (1 hour) with Jérémy Tène, Lead of People Operation, to delve into your professional background and achievements.

• Practical Case Study

• Team Interview (45 mins): Virtual interview with two members of our teams to evaluate your compatibility with our work environment and values.

• Final interview (30min) with Stéphanie Fraise, CHRO.

• Professional References: At the end of the process, we may request professional references if necessary.