About Onepilot

Onepilot is the modern customer care outsourcing solution. Thanks to our proprietary technology, Onepilot support agents bring reactive, human and personalised answers to our clients’ users 24/7.

Founded in 2020, Onepilot is growing rapidly with dozens of clients across different industries (e-commerce, marketplaces, mobility & delivery…). We’re currently operating in France and in the UK.

You will find plenty of interesting opportunities within Onepilot in operations, sales and tech.

Some figures about Onepilot:

👉 20% monthly growth
👉 +600.000 tickets solved
👉 2,5m€ seed round raised from top investors less than 6 months after the launch of Onepilot

Missions

• You will execute the roadmap by writing specifications (“ticket”) explaining user needs and how to implement features, you will own the journey of each ticket through its lifecycle

• You will be responsible for product quality: including managing features development and QA. In your daily work, you will ensure the product is always meeting the greatest quality standard, taking targeted actions to influence technical development if needed

• You will give particular attention to UX by assisting wire-framing with our UI/UX design team and following-up on features and modules in order to guide technical development

• You will actively take part in building the roadmap

Benefits

• Start date asap
• Permanent contract
• Attractive package with equity
• Flexible remote work policy
• Workaway program: work from anywhere in the world twice a year for 2 weeks
• Regular team events

• You are quality-driven: people say you are picky and pay attention to details
• You are creative: thinking about new features and ways to improve a product is something you really love doing
• You have a customer-centric mindset with the capability of translating that into the product development process
• You are social: you are comfortable with talking to people in order to mobilise/coordinate the right resources to meet your goals
• You have good project management skills
• You are comfortable with Git and Github specifically, the concepts of issues and pull requests are not a secret for you
• You like testing new features and finding bugs
• You speak fluent French and English (or at least C-1 for the latter)
• You like teamwork
• You are hands-on and ready to solve support tickets when needed

👉 First phone call to discuss about the role & your motivation
👉 Case study (take approximately 20min to prepare)
👉 Interview with one of our PMs and our CPO
👉Final interview with another manager
👉 Onepilot send you an offer

We’re looking forward to meeting you soon!