As part of our growth, we are looking for our next QA & Training Specialist.

Reporting to Coralie, Head of Quality at Onepilot, your main missions will include: 

• Train remotely our agents working on a freelance basis, based on a defined scope and set objectives (medium & large Onepilot accounts)

• Assist them on a daily basis such as running ticket tests, quality checks

• Audit agents quality by reviewing tickets completed 

• Your Key Results will be: agents quality score, average training duration, training success score, calibration score

• You hold a higher education degree (minimum Bachelor’s level)

• Good knowledge of ticketing/phoning tools & back office is a plus

• You speak both French and English fluently

• Your interpersonal skills, sense of pedagogy, and thoroughness, combined with your adaptability, are key assets for succeeding in this role.

• Proficiency in computer tools is essential.

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare)

👉 Interview with Coralie, our Head of Quality

👉 Final interview with one of Onepilot team member

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.