Missions

• Agents Management

  • Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

  • Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

  • Training of new Onepilot agents

  • Structure, organize and retain the agents team

• Client Performance

  • Build and maintain strong relationships with your portfolio of clients

  • Deliver best-in-class quality reporting all the data needed

  • Optimize processes to improve efficiency

  • Identify and capitalize on upselling or cross-selling opportunities

  • Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)

  • Challenge and refine internal processes

  • Onboarding of new clients with the support of your Account Director

Conditions & Benefits

• Start as soon as possible

• Attractive package with equity

• Possibility of very fast professional evolution

• Flexible remote policy

• Regular team events (all-hands, offsite…)

• Experience in customer support or operational roles

• Data-driven mindset with a passion for achieving goals and tackling new challenges

• Strong team player and confirmed problem solver

• Willingness to get hands-on when required

• Fluent English required (Written & spoken) and a second language is a plus

What we offer

• A pivote role in our UK team

• Competitive salary

• Equity package

• Flexible remote policy (hybrid, not fully remote)

• 30 days holiday + private health cover

• MacBook, Wework access, annual team offsites

1. Introductory call with a People & Culture team member to present the role and answer your questions.

2. Second interview with Callum, Senior Account Director. You will have to prepare a business case for this interview.

3. Final interview with Lucas our COO and one other team member

We’re looking forward to meeting you soon!

We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.