You will play a key role in helping Namastay scale its operations, improve customer satisfaction, and optimize business performance through data, automation and structured processes.
This is a final-year internship with strong exposure to clients, tools and strategic decision-making.

Your Missions

1. Operational & Business Performance Analysis

• Analyze conversion rates, upsell performance and booking funnel data

• Identify operational and performance improvement opportunities

• Propose recommendations to optimize processes and customer journeys

• Help structure and automate internal operational workflows

• Work closely with Product, Tech and Sales teams to improve overall performance

2. Customer Care & Client Follow-up

• Participate in customer calls to:

  • Follow up on performance and usage

  • Ensure everything is working properly on the client side

• Prepare business and performance analyses ahead of client calls

• Help translate data into clear insights for clients (conversion, bookings, upsell, mobile usage, etc.)

• Act as a trusted operational point of contact for customers

3. Customer Support & Automation

• Support the team in responding to incoming customer support requests

• Analyze recurring support questions and issues

• Help design and implement an automated chatbot based on the most frequent customer requests

• Contribute to improving support response time, quality and consistency

• Document support processes and best practices

• Final-year student from a top-tier Business or Engineering School (Top 10 preferred)

Highly proactive, autonomous and resourceful

• Strong ability to structure, analyze and execute

• Comfortable working in a fast-paced startup environment

• Strong analytical mindset with a client-oriented approach

• Confident in client interactions and business discussions

Tools & Automation
• Strong affinity with digital tools
• Experience or strong interest in: Notion n8n / Make or similar automation tools
• Comfortable working with data and dashboards

Languages

• Fluent in French & English (working language)

1. 1st interview: Alyssa (Customer Success Manager)

2. 2nd interview: Anne-Alice (Head of Customer Success Manager)

3. 3rd interview: Frédéric (CEO)

4. Bonus: meeting the team at the office